Judith Aguilar
Sachse,US
Summary
Dedicated and empathetic professional with over 12 years of experience in customer-facing roles, including behavior intervention and support. Proven ability to communicate effectively, solve problems efficiently, and collaborate with diverse teams to provide excellent customer service. Strong organizational and interpersonal skills with a focus on delivering personalized support and ensuring client satisfaction. Seeking to leverage my expertise in communication, problem-solving, and client care to excel in a Customer Support Specialist position.
Overview
12
12
years of professional experience
Work History
Registered Behavior Technician
Action Behavior Centers
Richardson, TX
01.2023 - Current
- Deliver exceptional service to clients and families, ensuring prompt response and issue resolution.
- Collaborate with clinical teams to maintain effective communication and coordinated care.
- Track and analyze client data to optimize treatment and improve customer satisfaction.
Registered Behavior Technician
Abys Home Services LLC
Virginia Gardens, FL
07.2014 - 01.2023
- Assist clients and caregivers with behavior intervention strategies, ensuring consistency across environments.
- Maintain accurate documentation and data to inform treatment adjustments and improvements.
- Work closely with multidisciplinary teams to provide holistic support and foster positive outcomes.
Executive Secretary
Entire Maintenance Solutions
Hialeah, FL
01.2013 - 01.2014
- Managed client communications, directed inquiries, and facilitated issue resolution.
- Streamlined office operations, including vendor coordination and scheduling.
- Provided timely follow-up on client concerns to ensure high satisfaction levels.
Education
Bachelors - Nutrition: Science
Purdue University Global
12.2027
AA - Psychology
Miami Dade College
Miami, FL12.2014
High School Diploma -
Miami Coral Park Senior High School
Miami, FL04.2012
Skills
- Customer Support and Service
- Conflict resolution
- Communication and active listening
- Problem-Solving and Critical Thinking
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data Entry and Documentation
- HIPAA compliance
- Time management
- Team collaboration
- Organizational skills
References
- Susan Harrell, Action Behavior Centers, susan.harrell@actionbehavior.com
- Marta Hernandez, New Vision Rehab Center, (786) 378-3607
- Noel Perez, Entire Maintenance Solutions, (786) 657-5084
Languages
- English, Native
- Spanish, Native
Timeline
Registered Behavior Technician
Action Behavior Centers
01.2023 - Current
Registered Behavior Technician
Abys Home Services LLC
07.2014 - 01.2023
Executive Secretary
Entire Maintenance Solutions
01.2013 - 01.2014
Bachelors - Nutrition: Science
Purdue University Global
AA - Psychology
Miami Dade College
High School Diploma -
Miami Coral Park Senior High School
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