Judith A. Jakubowski
Charlotte,NC
Summary
Dynamic Project Manager with Verizon Corporation, specializing in process improvement and contract negotiation. Successfully managed over 125 projects annually, driving $75M in value and reducing project lead times to under 30 days. Proven expertise in revenue forecasting and customer relationship management, delivering significant cost savings and enhancing operational efficiency.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Project Manager – Project Manager Enterprise Business Usage
Verizon Corporation
09.1995 - Current
- Member of team that developed and maintains a tool, the USEC Product Catalog, that has all available product combinations flow directly to all underlying systems including ordering, provisioning, costing and pricing. This included working with IT and various other stakeholders, such as Pricing and Costing to develop the most efficient implementation for all stakeholders. This system processes over $275M worth of quotes annually. It has also helped the lead time from project creation to completion to under 30 days, on average.
- I managed over 125 projects annually. These projects were valued at approximately $75M. The completion time from project creation to completion was less than 30 days.
- I managed the Governance Process for all projects processed through the USEC Product Catalog. This included ensuring that all stakeholders approved of the project before implementation. The stakeholders include: Pricing, Costing, Branding, IT, Compensation, Regulatory, Legal, plus others. There are approximately 350 projects processed per year.
- Member of team that developed tool that allows sales force to create contracts for multiple products and countries. This gives the sales force the flexibility to offer the customer one contract for all its services. This tool supports nineteen different services with annual revenue of $250 Million.
- Managed and enhanced the Matrix to Web (MTW) pricing tool. This is a unique and complicated tool that allows the sales force to acquire Customer Specific Pricing online, without manual intervention. This tool takes the user from the quote stage, to contracting to billing. It currently supports eleven different products with annual revenues of $2.5 Billion.
- Developed four on-line tools to assist the sales force in quoting rates to customers. These tools are interactive and reduced the amount of time to develop rate quotes from one week to one hour. This saved over $1.7M a year in labor costs. The products involved with these tools have annual revenues of over $200M.
- Implemented a new product for Virtual Flat Rate. This plan offers the customer a flat rate with varying amount of usage minutes included in the flat rate. Virtual Flat Rate has revenues of approximately $18M per year.
- Designed and implemented a major enhancement to Virtual Flat Rate, that allows all usage to be included, regardless of the type of telephone line. This also included the ability to include usage from multiple states. This was a unique concept that has never been implemented by any other telephone company.
- Created an on-line reporting tool to assist the sales force in analyzing their customers needs. This tool allows the users to receive data at all levels of detail, and reduced the time to analyze data to one hour, saving Verizon over $4M annually.
- Integral member of a team to review the amount of billing discrepancies with usage. This team reviewed what was causing the billing issues and how to correct them. Our efforts reduced the amount of discrepancies by 75%.
- Sole point of contact for the Verizon Process Assurance Content Management website. This website lists all information required to sell and implement Verizon products.
- Responsible for all aspects of creating and implementing a new innovative optional calling plan that retained and wonback over $100 million in annual revenue and over 2,500 customers.
- Designed and launched an IntraLATA Presubscription winback program that resulted in 7% of customers returning to the Verizon Network.
- Administered over 40 Customer Specific Pricing Arrangements that have retained or wonback over $6 million in revenue per year.
- Developed the revenue forecast for Optional Calling plans in the New England states, as well as the management of the entire usage product line, which includes over 30 different calling plans and $1.2 B annually. This also includes the creation of a sales quota to properly motivate the sales force.
- Created competitive analysis for my organization. This assisted product managers throughout the company in altering their products to compete more effectively.
- Designed techniques to report our customers calling patterns (changes in revenues, minutes of use, etc) This enables the organization to change our products to fit our customers changing requirements in a timely fashion.
Contract Manager
Verizon Corporation
11.1990 - 09.1995
- Accountable for negotiating and administrating 18 contracts for printed circuit boards (PICS), Network Channel Terminating Equipment (NCTE) and two-line digital carrier equipment, which accounted for purchases of $250 Million per year. These contracts saved Verizon over $30 Million per year.
- Established contracts with 8 suppliers to maintain inventory at their facilities and guarantee Verizon a 24 hour delivery interval. These contracts saved Verizon approximately $30 Million per year in inventory costs.
- Developed a process to sell obsolete/surplus material. This process brought in over $2.7 Million to Verizon in 1996. If the same equipment was sold to a junk dealer, Verizon would have received approximately $300,000.
- Designed a reporting system to help forecast more efficiently. This process decreased the non-forecasted equipment by 26% in 1994 and 14% in 1995. This process was performed for a product line of over 400,000 pieces of equipment.
- Negotiated and implemented innovative methods of reducing Verizons cost per item, such as having suppliers agree to pay for No Trouble Found repair, maintaining inventory, paying all transportation charges and informing Verizon when an order will not ship as scheduled.
- Conceived and controlled a report to track my organizations major objectives. Before this report was completed, it was difficult and lengthy process to track objectives.
Engineer – Capital Budgets
Verizon Corporation
08.1986 - 10.1990
- Responsible for developing and maintaining estimate cases and capital budgets for a $200 Million per year product line. This involved making various presentations to Verizon Executives.
- Coordinated and implemented Verizon’s cutover to the BVAPP (Billing Verification and Authorization for Payment Process). This system allowed Verizon to process invoices mechanically, before this time all invoices were processed manually.
- Reduced the billing discrepancies between New York Telephone and NYNEX Material Enterprises by 92% and overdue billing by 59%.
- Administered, forecasted and provisioned equipment for a $200 Million per year product line to all company locations, as well as managing equipment located at a warehouse.
Education
Masters of Business Administration - Marketing
Monmouth University
01.1998
Purchasing Excellence Program -
St. John’s University
01.1993
Bachelor of Engineering -
Stevens Institute of Technology
01.1986
Skills
- Project management
- Process improvement
- Contract negotiation
- Revenue forecasting
- Cost analysis
- Customer relationship management
Certification
- Certified Purchasing Manager
- Pursuing Certified Project Manager Designation
Affiliations
- Golf
- Hiking
- Gardening
References
References available upon request.
Timeline
Project Manager – Project Manager Enterprise Business Usage
Verizon Corporation
09.1995 - Current
Contract Manager
Verizon Corporation
11.1990 - 09.1995
Engineer – Capital Budgets
Verizon Corporation
08.1986 - 10.1990
Masters of Business Administration - Marketing
Monmouth University
Purchasing Excellence Program -
St. John’s University
Bachelor of Engineering -
Stevens Institute of Technology