Summary
Work History
Skills
Overview
Education
Interests
Work Availability
Quote
Timeline
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Judith Akidi

Judith Akidi

Administrative Assistant
Clearwater,United States

Summary

Dedicated and enthusiastic professional with over 8+ years experience in Administrative work, Sales and Customer Relations.

Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Administrative Assistant

Paul Platte P.A
Clearwater, FL
01.2019 - Current
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Created and submitted weekly legal summary to managers, covering current cases, records requests and collections statuses.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Completed electronic filings, initiated billing statements and managed firm administrative matters.
  • Completed document revisions, court document filings, travel arrangements and client billing.

Relationship Manager, Banking Operations

Guaranty Trust Bank
Kampala, Uganda
06.2016 - 08.2018
  • Generated over UGX 2 Billion ( USD 600,000 ) in revenue through acquisition of High Net worth clients and retaining existing clients
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Generated new business and referral clients in partnership with financial advisors and branch team.
  • Supported branch manager with team initiatives, resulting in 30% increase in new business.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Used effective sales strategies that led to massive acquisition of customers hence exceeding retail sales goals by 25% per quarter over the year.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.

Customer Service Manager

Rock Security Group LTD
Kampala, UGANDA
01.2016 - 05.2017
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Coordinated resolutions for more than 30 daily customer inquiries while consistently achieving performance targets
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.

Sales Representative, Personal Banking

DFCU Bank
Kampala, UGANDA
01.2014 - 10.2015
  • Analyzed sales performance, coverage, and segmentation and distributed KPI reports to illustrate findings. Trained sales team on superior strategies for managing value messa
  • Organized strategies for reaching target consumers and meeting demand, helping company fill multiple demand gaps and cement market leadership.
  • Provided annual and quarterly forecasting reports to address sales strategy and revenue needs. Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas.
  • Sustained continuous revenue with establishment of successful client base and sales funnels.
  • Promoted products at trade association meetings and industry conferences and key company representative.
  • Achieved profit targets, leveraging market knowledge and in-depth forecasts to plan sales operations.
  • Maintained consistently high customer satisfaction ratings through proactive service management strategies. Built sales pipeline, managed prospects, ran sales reports, and managed customer accounts
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
  • Planned annual customer outreach events to strengthen brand initiatives and maximize outreach.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Data Entry Officer

Rock Security Group Limited
Kampala, UGANDA
02.2012 - 12.2013
  • Compiled monthly budget reports, financial spreadsheets and organizational charts to support business operations and improve office organization.
  • Identified and corrected data entry errors and reported to necessary departments.
  • Sorted documents and maintained organized filing process.
  • Reviewed completed work for compliance with regulations.
  • Organized, sorted and checked input data against original documents.
  • Compiled data and reviewed information for accuracy prior to input.
  • Sent completed entries for evaluation and final approval.
  • Added documents to file records and created new records to support filing needs.
  • Produced monthly reports using advanced Excel spreadsheet functions.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Drafted reports for upper management as directed.
  • Completed data entry tasks with accuracy and efficiency.

Skills

Strong written and verbal communication skills

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Overview

10
10
years of professional experience
4
4
years of post-secondary education

Education

Bachelor of Arts - Economics

Makerere University
Kampala, Uganda
08.2009 - 02.2013

Interests

Reading, Volunteering, Being Active, Music, Dancing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Administrative Assistant

Paul Platte P.A
01.2019 - Current

Relationship Manager, Banking Operations

Guaranty Trust Bank
06.2016 - 08.2018

Customer Service Manager

Rock Security Group LTD
01.2016 - 05.2017

Sales Representative, Personal Banking

DFCU Bank
01.2014 - 10.2015

Data Entry Officer

Rock Security Group Limited
02.2012 - 12.2013

Bachelor of Arts - Economics

Makerere University
08.2009 - 02.2013

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Judith AkidiAdministrative Assistant