Judith Alston
Baltimore,MD
Summary
My objective is to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people. I am looking for a job where my abilities, skills, experience, and hard working, positive attitude will be an asset. I am also looking for a company where I will learn something as well as add to its success.
Overview
27
27
years of professional experience
Work History
Collector(Remote)
Vector Security
11.2021 - Current
- As a collector I recover overdue payments on accounts
- I contact debtors by phone, email or mail and assist them to make payments by negotiating repayment plans, and encouraging them to find alternative payment solutions
- I keeps detailed notes and records of all communications and actions
- I answers questions customers may have about billing statements
- I update the account status when the debt has been paid
- I Investigate billing errors and disputes and I follow up with customers
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Driver
Lyft
11.2017 - 03.2020
- As a Lyft driver I drive passengers from their pick up location to their destination in a safe and timely manner
- I follow the rules, regulations, and codes of conduct according to Lyft
- I treat each passenger with courtesy and respect
- I deliver excellent customer service
- I use a GPS system with every ride I conduct
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Driver
Uber
11.2017 - 03.2020
- As a Uber driver I drive passengers from their pick up location to their destination in a safe and timely manner
- I follow the rules, regulations, and codes of conduct according to Uber
- I treat each passenger with courtesy and respect
- I deliver excellent customer service
- I use a GPS system with every ride I conduct
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Receptionist/Call Center
Entaa Care
09.2015 - 11.2017
- Schedule appointments for patients
- Answer telephone promptly and in a polite and professional manner
- Obtain and enter accurate demographic information into system (address, telephone number, name of insurance or self-pay status)
- Schedule appointment correctly - review appointment date,time, location, and provider name with caller
- Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable)
- Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork
- Remind caller of cancellation/no-show policy
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
- Act as a liaison for the patients and the Health Center
- Direct calls to other departments as needed
- Use sound judgment in handling calls, especially with upset patients
- Understanding of when to escalate calls to physicians/practice manager/triage nurse
- Make calls to reschedule appointments when necessary
- Provide assistance with mailings and other projects as call volume permits
- Other reasonably related duties as assigned by supervisor or manager
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Physical Therapy Aide/ Driver
Action Therapies
03.2014 - 09.2015
- As a Physical Therapy Aide I work in accordance with the physical therapist
- I help with the run of the daily routines
- When I arrive I check all equipment and change any batteries, so they are within all working standards
- I greet the patients and help them with their daily routines
- I help motivate and push them to do their best
- After their exercise I hook the patient up to electronic stimulation, and then apply either heat or ice
- I then notify the physical therapist that it's ok to turn on the machine
- My job title also has me driving patients to and from their appointments
- I do this in a timely and safe manner, while still keeping the front desk and physical therapist up to date
- In this job I've become knowledgeable about my position, while still using skills I learned from other positions
- I have great relationships with each client/patient, I want them to know we care, we're here for them, and I strive for excellence
- Ensured continuity of care by effectively transitioning patients between different phases of their rehabilitation journey.
- Enhanced practice efficiency by completing basic administrative tasks such as answering calls, scheduling appointments, and arranging files.
- Optimized scheduling efficiency through coordination with administrative staff members, minimizing appointment conflicts for both therapists and patients.
Assistant Administrative Assistant
Maryland Chapter NECA Inc
09.2013 - 03.2014
- As an Assistant to the Administrative Assistant my duties are but aren't limited to basic office duties
- I answer phones, fax, file, work with Microsoft Office
- I use Quick Books occasionally when I help with billing
- I help make my supervisors job easier
- I do mailing out and receiving of all mail
- I help ensure the functionality of the office is flowing and in order
- When I came on board they were introducing a new system, I helped relieve the stress, and helped keep the work load down, while they settled into the new system
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Night Flow Team Member
Target Inc
11.2012 - 03.2014
- As a flow team member it is my job to, as needed, help with truck unload with in the time frame given by the LOD, and according to the Target regulations
- When the truck is unloaded It is the flow team members job to ball everything out onto the floor accurately, and timely
- We then push the merchandise onto the floor, neatly and in preparation for the next day sales
- All this is done within a certain time frame and in accordance with Target's regulations
- Unpacked new merchandise shipments and prepared for placement on selling floor by folding, hanging or stacking.
- Unloaded freight upon arrival in warehouse, stocking all items in proper locations.
- Unloaded packages from incoming trucks to inspect contents.
- Ensured adherence to safety regulations and guidelines, minimizing workplace accidents and maintaining a secure environment for employees and customers.
Receptionist/Front office
Ultimate Staffing
06.2012 - 03.2013
- My duties are as followed, to go into any assignment and do my job and any job I am required to do, to the best of my ability
- As a receptionist/PSA I have performed duties as followed: greeting patients, answering the phone, getting paper work filled out, and getting insurance information completed
- My duties also include calling for lab results, insurance verification, and calling patients when needed
- I have worked both back office and front office
- I work with Microsoft Office programs, and I have worked with Misys program
- I pride myself on my work ethic and my abilities to learn fast and always wanting to continue to learn new things
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Health Care Specialist
US Army National Guard
05.1998 - 05.2010
- Assist with all levels of patient administration, prepares and maintains clinical records, reads patient charts and diagnostic reports and make entries in the medical records
- Select and arrange appropriate instruments, equipment, assembling and testing components
- Prepare patients for exams and procedures in sterile areas
- Take vital signs and report any abnormalities to the physician on duty
- Carefully observes patients for sign and symptoms of problems such as dehydration, mental stress and life threatening illness or diseases
- Perform procedures within my scope of practice to include sterile dressing application, ear irrigation, hearing and visual screening, etc
- Monitor and observed patients during different situations and illnesses
- Identify, report, and record changes in objective signs and subjective symptoms
- Took patient medical histories and vital signs as well as performed venipunctures, injections and diagnostic procedures and ancillary tests.
- Collaborated with interdisciplinary teams to provide comprehensive patient care, improving overall health outcomes.
Education
Associates Degree - Ultrasound Technician
CCBC Essex
Essex, MD05-2027
Diploma -
Sought Out Redeemed Christian School
Baltimore, MD06-1998
Skills
- Transcription
- Office Administration
- Medical Scheduling
- Medical Records
- Medical Office Experience
- Insurance Verification
- Triage
- Clerical Experience
- Medical Terminology
- HIPAA
- Anatomy Knowledge
- EMR Systems
- Microsoft Office
- Computer skills
- Caregiving
- Typing
- Assertiveness
- Call center experience
- Customer research
- Safety procedures
- Repayment plan structuring
- Heavy lifting
- Collections processing
- Script usage
- Credit adjustments
- Account reviews
- Call center background
- Billing and collections best practices
- Accounts receivable specialist
- Investigation due diligence
- Decision-making
- New hire training
- Payment posting
- Collections
Personal Information
- Title: Hardworking Job Seeker
- Work Permit: Authorized to work in the US for any employer
Military Service
United States Army, SPC
Timeline
Collector(Remote)
Vector Security
11.2021 - Current
Driver
Lyft
11.2017 - 03.2020
Driver
Uber
11.2017 - 03.2020
Receptionist/Call Center
Entaa Care
09.2015 - 11.2017
Physical Therapy Aide/ Driver
Action Therapies
03.2014 - 09.2015
Assistant Administrative Assistant
Maryland Chapter NECA Inc
09.2013 - 03.2014
Night Flow Team Member
Target Inc
11.2012 - 03.2014
Receptionist/Front office
Ultimate Staffing
06.2012 - 03.2013
Health Care Specialist
US Army National Guard
05.1998 - 05.2010
Associates Degree - Ultrasound Technician
CCBC Essex
Diploma -
Sought Out Redeemed Christian School