Judith Ann Hanlan
Washingtonville,NY
Summary
Dedicated financial services professional with extensive experience in account reconciliations and customer support. Successfully resolved discrepancies and enhanced operational efficiency, ensuring strict adherence to regulatory standards while delivering high-quality service.
Overview
39
39
years of professional experience
Work History
Senior Reconciliation Officer
Scotiabank Jamaica Ltd.
Kingston, Jamaica
01.2015 - 01.2026
- Executed daily and monthly reconciliations for bank subsidiaries, ensuring accuracy and compliance.
- Investigated discrepancies, resolving outstanding items to uphold reliability of financial records.
- Prepared reconciliation reports to support audit and regulatory reviews.
- Ensured adherence to banking policies, procedures, and regulatory requirements.
- Collaborated with internal departments, enhancing financial operations and streamlining workflow.
- Contributed to process improvements, strengthening accuracy and reinforcing operational controls.
- Maintained up-to-date knowledge of banking products and regulations.
- Resolved escalated customer issues through effective problem-solving techniques.
Bank Officer - Debit Card Chargeback
Scotiabank Jamaica Ltd.
Kingston, Jamaica
01.2012 - 01.2015
- Processed debit card chargeback claims following regulatory guidelines and internal policies, contributing to compliance and customer trust.
- Investigated disputed transactions and compiled supporting documentation to support resolution and uphold service standards.
- Communicated with customers and internal teams to resolve disputes effectively.
- Maintained accurate case records to ensure timely completion of chargeback processes, enhancing operational efficiency.
- Analyzed account activity to identify irregularities for further review.
- Delivered high-quality service while managing sensitive financial information.
- Resolved customer inquiries with professionalism and empathy.
- Maintained knowledge of banking regulations and industry trends.
Bank Officer - Credit Card Department
Scotiabank Jamaica Ltd.
01.2008 - 01.2012
- Processed and maintained credit card accounts and transactions, ensuring accuracy and compliance to support operational integrity.
- Resolved customer inquiries and account issues promptly, enhancing customer satisfaction and trust.
- Ensured confidentiality and accuracy when handling sensitive financial data.
- Collaborated with team members to achieve departmental service standards, fostering a cohesive work environment.
Telephone Operator
Scotiabank Jamaica Ltd.
01.2000 - 01.2008
- Directed high volumes of incoming calls to appropriate departments and personnel.
- Ensured accuracy and efficiency in fast-paced call environment.
- Delivered accurate information and professional assistance to customers.
- Managed administrative responsibilities to enhance customer service efficiency.
Senior Accounting Officer
Seprod Ltd.
Kingston, Jamaica
01.1990 - 01.1998
- Supervised accounting clerks to ensure accurate processing of daily financial transactions.
- Oversaw collections from sales team, verifying deposits and ensuring timely posting to customer accounts.
- Reviewed and approved customer purchase credit limits through liaison with credit bureau and analysis of cash purchases.
- Ensured compliance with internal credit policies while supporting risk-mitigation efforts.
- Resolved account discrepancies and collaborated with sales and credit departments to maintain accurate records.
- Refined documentation and verification processes, enhancing accounting workflows for improved operational efficiency.
- Collaborated with external auditors during annual audits, facilitating compliance evaluation and reinforcing accountability.
Accounting Clerk
Seprod Ltd.
Kingston, Washington
01.1987 - 01.1990
- Processed invoices for goods sold, ensuring accurate and timely entry into accounting systems to maintain financial integrity.
- Verified pricing, quantities, and supporting documentation prior to transaction posting to ensure compliance and accuracy.
- Demonstrated strong attention to detail in high-volume accounting environments.
- Organized documentation and records to facilitate audits, enhancing transparency and accountability.
Skills
- Account reconciliation
- Collections processing
- Chargeback processing
- Credit limit review
- Financial data analysis
- Regulatory compliance
- Report preparation
- Operational efficiency improvement
- Microsoft Office proficiency
- Analytical problem solving
- Attention to detail
- Time management
- Client relationship management
- Effective communication skills
- Confidential information handling
Additional Qualifications
- Over 25 years of experience in banking and financial services.
- Proficient in Microsoft Word, Excel, and Outlook.
- Strong analytical, organizational, and investigative skills.
- Proven ability to work independently and manage multiple priorities.
- Consistent track record of accuracy, professionalism, and reliability in high-volume environments.
Timeline
Senior Reconciliation Officer
Scotiabank Jamaica Ltd.
01.2015 - 01.2026
Bank Officer - Debit Card Chargeback
Scotiabank Jamaica Ltd.
01.2012 - 01.2015
Bank Officer - Credit Card Department
Scotiabank Jamaica Ltd.
01.2008 - 01.2012
Telephone Operator
Scotiabank Jamaica Ltd.
01.2000 - 01.2008
Senior Accounting Officer
Seprod Ltd.
01.1990 - 01.1998
Accounting Clerk
Seprod Ltd.
01.1987 - 01.1990