Judith Backel
Technical Sales Enablement Manager
Mountain View,CA
Summary
Dynamic leader in technical training and development, with a proven track record, enhancing business growth and risk mitigation. Expert in designing impactful training programs and certification leveraging key performance metrics analysis. Skilled in policy enforcement and fostering cross-functional collaborations, significantly boosting organizational capabilities.
Overview
22
22
years of professional experience
2
2
Certificates
Work History
Technical Sales Enablement
BlackBerry Limited
06.2018 - Current
- Designed and implemented technical sales enablement programs while tracking and analyzing KPIs for success
- Collaborated with the technical teams within SMEs, PM, and PS teams to design and deliver product deep-dive training and technical certification programs called the Go Plan
- Initiated and led Technical Sales calls (TST), which provided a regular cadence to communicate with the sales engineering team
- Delivered deep-dive sessions, product launches preparation training, and micro-learnings to prepare sales engineering for product releases
- Collaborate with subject matter experts (SMEs) and competitive intelligence teams to develop and deliver Pitch and Demo certification to prepare the SE team
Director of Education Services
CYLANCE, INC.
10.2016 - 06.2018
- Company Overview: Company Overview: https://arcticwolf.com/cylance/
- Led the design, planning, and implementation of technical training programs aligned with company strategic objectives
- Collaborate with cross-functional management teams to assess ongoing and future training needs as well as the effectiveness of established programs
- Developed and delivered the Cylance certification program
- Launch a training schedule that provides training for global customer and partner base
- Built relationships with vendors to implement training tools including Cloudshare for a cloud-hosted lab environment and Litmos as a learning management system
- Company Overview: https://arcticwolf.com/cylance/
Technical Curriculum Developer
PALO ALTO NETWORKS, INC.
08.2012 - 09.2016
- Company Overview: Company Overview: https://www.paloaltonetworks.com
- Develop and deliver technical course materials with hands-on labs and exams for enterprise customers and partners and internal audiences
- Created core curriculum and programs for the Palo Alto Networks Platform
- Designed the Threat Management course to educate customers to protect an enterprise environment
- Delivered beta training sessions to key product stakeholders
- Work cross-functionally between different product management and Documentation teams during the product discovery phase for course development
- Company Overview: https://www.paloaltonetworks.com
Technical Trainer / Curriculum Developer
RESPONSYS/ORACLE
03.2010 - 08.2012
- Company Overview: Company Overview: https://www.oracle.com
- Develop and deliver technical course materials and labs with final assessments on SAAS systems and applications
- Provide Instructor-led and web-based training
- Assess security risk in the SQL user interface
- Identify and recommend customer information lifecycle management policy
- Analyze data using SQL ad-hoc queries and Responsys Filter Designer for problem resolution
- Company Overview: https://www.oracle.com
Sr Principal Learning Consultant
SYMANTEC CORP.
05.2007 - 03.2009
- Company Overview: Company Overview: https://www.broadcom.com/products/cybersecurity
- Train and mentor customers in security products including Data Loss Prevention, Endpoint Protection, Application Security Design, and SDLC
- Successfully developed policies for firewalls, intrusion detection/prevention systems, vulnerability management, OS remediation as well as custom security signatures using regular expression
- Well versed in policy compliance and industry-standard frameworks including Audits, Threat Response, Strategic Planning, and Security Management to protect critical and sensitive system resources
- Company Overview: https://www.broadcom.com/products/cybersecurity
Sr Technical Engineer / Project Manager
IPASS INC.
07.2003 - 05.2007
- Company Overview: Company Overview: https://www.ipass.com
- Provide statistical root cause analysis using SQL data mining
- Develop business-relevant conclusions from analysis, and effectively communicate findings to C-level and VP organizations
- Successfully worked with multiple teams of varying processes, practices, and technical skills
- Liaison with engineering to define customer-requested features and strategize future product directions
- Contribute to and maintain the HTML knowledge base servicing Customer Operations and premium customers
- Company Overview: https://www.ipass.com
Education
Computer Science -
Youngstown State University
CISSP Certification - undefined
ISC2
Incident Handling - undefined
SANS
Risk Assessment - undefined
SANS
Skills
Training organizations
Problem-solving abilities
Verbal and written communication
Product knowledge
Team leadership
Sales strategy development
Collaborative learning
Cross-functional collaboration
Data-driven decision making
Strategic planning
Content development
Certification
CISSP - Certified Information Systems Security Professional
Timeline
Technical Sales Enablement
BlackBerry Limited
06.2018 - Current
Director of Education Services
CYLANCE, INC.
10.2016 - 06.2018
Technical Curriculum Developer
PALO ALTO NETWORKS, INC.
08.2012 - 09.2016
Technical Trainer / Curriculum Developer
RESPONSYS/ORACLE
03.2010 - 08.2012
Sr Principal Learning Consultant
SYMANTEC CORP.
05.2007 - 03.2009
Sr Technical Engineer / Project Manager
IPASS INC.
07.2003 - 05.2007
CISSP Certification - undefined
ISC2
Incident Handling - undefined
SANS
Risk Assessment - undefined
SANS
Computer Science -
Youngstown State University