Judith Branch
Chesapeake,VA
Summary
Dynamic Office Manager with extensive experience at Neurosurgical Specialist, Inc., excelling in resource allocation and team leadership. Proven track record in enhancing workflow efficiency and ensuring compliance with healthcare regulations. Skilled in payroll administration and effective communication, fostering positive relationships with staff and patients alike.
Overview
20
20
years of professional experience
Work History
Office Manager
Neurosurgical Specialist, Inc.
Chesapeake, Virginia
02.2025 - Current
- Managed daily office operations and maintained a professional environment.
- Coordinated schedules for staff and executives are efficient.
- Developed office policies to enhance workflow and improve patient service delivery.
- Maintained patient records in compliance with healthcare regulations and standards.
- Facilitated communication between healthcare providers, patients, and administrative staff.
- Trained new staff on office procedures and software systems effectively.
- Organized office supplies inventory, and coordinated procurement with vendors promptly.
- Ensure that medical providers are credentialed and licensed to meet regulations and guidelines.
- Tracked invoices and payments to ensure the accuracy of accounts receivable and payable information.
- Resolved patients' inquiries in a timely manner while maintaining positive relationships.
- Supervised staff members, organized schedules, and delegated tasks.
- Handled scheduling and managed the timely and effective allocation of resources and calendars.
- Managed the office budget to handle inventory, postage, and vendor services.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Coordinated meetings, conferences, and department activities.
- Ensured compliance with applicable laws regarding employment practices.
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities, and goals.
- Guided employees in handling difficult, or complex, problems.
- Recruited, interviewed, and selected employees to fill vacant roles.
- Reviewed reports on employee attendance, productivity, and effectiveness to evaluate performance.
- Perform tasks in QuickBooks, such as the reconciliation of banking transactions, as well as creating checks for expenses.
- Reconcile employees' time cards.
- Correctly input staff's salaries and hourly rates for payroll computing and submission.
Executive Administrative Assistant
Neurosurgical Specialist, Inc.
Chesapeake, Virginia
06.2021 - 01.2025
- Ensure that staff meet compliance for insurance companies and surgical facilities.
- Oversees and manages the practice periodically.
- Monitors and updates daily timekeeping for staff.
- Compute and submit payroll.
- Order medical supplies and other stock.
- Managed executive schedules and coordinated appointments for multiple physicians.
- Coordinated meeting and work schedules for staff teams and executives.
- Processed accounts payable and receivable transactions accurately within set timeframes.
Medical Secretary/Surgery Scheduler/Authorization Specialist
Neurosurgical Specialist, Inc.
Norfolk, Virginia
09.2005 - 06.2021
- Maintained efficient patient check-out.
- Acquired insurance authorizations for procedures and tests.
- Processed medical records and maintained accurate patient information in the database.
- appointments and hospital admissions.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Communicated with patients regarding pre-operative instructions and post-operative care.
Education
Associates in science - Registered Nurse
ECPI Medical Careers Institute
Norfolk, Virginia05-2015
Skills
- Critical thinking
- Multitasking
- Oral and written communications
- Microsoft programs
- Quality assurance
- Insurance Authorizations
- Assessments and Interventions
- Office management
- Scheduling coordination
- Payroll administration
- Medical compliance knowledge
- Resource allocation
- Invoice tracking
- Training and onboarding
- Team leadership
- Effective communication
- Problem solving
Timeline
Office Manager
Neurosurgical Specialist, Inc.
02.2025 - Current
Executive Administrative Assistant
Neurosurgical Specialist, Inc.
06.2021 - 01.2025
Medical Secretary/Surgery Scheduler/Authorization Specialist
Neurosurgical Specialist, Inc.
09.2005 - 06.2021
Associates in science - Registered Nurse
ECPI Medical Careers Institute