Judith Brice

Police Dispatcher/Clerk

West Goshen Police Departmet

02.1990 - 01.2016

Managed emergency calls, prioritizing dispatch based on urgency and safety protocols.
Coordinated communication between first responders and community members during critical incidents.
Utilized CAD systems to track and log incidents accurately in real-time.
Developed training materials for new dispatchers, enhancing onboarding efficiency and knowledge retention.
Monitored radio traffic and maintained situational awareness across multiple channels simultaneously.
Implemented improved response procedures that increased operational efficiency within the department.
Mentored junior dispatch staff, fostering skill development and promoting best practices in emergency management.
Analyzed call data trends to identify areas for enhancement in service delivery and resource allocation.
Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
Used specialized software to track and maintain case incident numbers and logs.
Questioned callers to determine nature of problems and locations to direct type of response needed.
Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Enhanced response times by efficiently prioritizing and dispatching emergency calls.
Promoted a positive work environment by fostering collaboration among team members and encouraging open communication channels within the department.
Participated in community outreach programs to educate the public on proper usage of emergency services and non-emergency reporting options available within the department.
Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
Provided critical support during natural disasters, coordinating resources and relaying vital information between agencies for efficient response efforts.
Assisted in the development of department protocols for dispatchers, resulting in improved efficiency and consistency within the team.
Ensured continuous improvement in operations by participating in ongoing dispatcher trainings and staying current with best practices.
Reduced false alarms through diligent verification procedures before initiating police response.
Assisted in reducing crime rates by providing crucial information to officers during investigations and patrol activities.
Assisted callers in emergency situations with appropriate information and support.
Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Routed calls to police, fire, and ambulance service to meet individual call needs.
Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Operated emergency response systems to update and retrieve up-to-date information for first responders.
Reduced risks and emergency response issues by observing public safety field units.
Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
Managed daily administrative tasks, ensuring efficient operations within department.
Processed public records requests, maintaining compliance with state regulations.
Coordinated communication between departments, enhancing information flow and collaboration.
Assisted in scheduling community outreach events, promoting public engagement and safety awareness.
Trained new staff on office procedures and software applications for improved efficiency.
Developed standard operating procedures to streamline record-keeping processes across divisions.
Oversaw inventory control of office supplies, optimizing resource allocation and budget management.
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.

Summary

Overview

Work History

Cashier

Police Dispatcher/Clerk

Education

High School Diploma -

Skills

Timeline

Cashier

Police Dispatcher/Clerk

High School Diploma -

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