Judith Burton
Elma',NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Owner Assistant
Dandrea Farm Services
Elma, NY
05.2008 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Administrative Assistant
WNY Independent Living Project
Buffalo, NY
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
Telephone Operator
Abbott Answering Service
Buffalo, NY
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department or business.
- Maintained accurate records of calls placed and received.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Telemetry Technician Unit Secretary
Millard Fillmore Gates Hospital
Buffalo, NY
- Observed and evaluated cardiac activity and reported changes to medical staff.
- Followed all protocols to respond to irregular cardiac activity.
- Monitored and documented heart rhythms according to physicians' orders.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
Riverside High School
Buffalo NY06.1973
Skills
- Strong Organizational Skills
- Appointment Coordination
- Multi-Line Telephone Systems
- Computers and Technology
- Office Equipment Operation
- Multitasking and Time Management
Certification
Medical Terminology
Computer Basics
Telemtetry Technician
Timeline
Owner Assistant
Dandrea Farm Services
05.2008 - Current
Administrative Assistant
WNY Independent Living Project
Telephone Operator
Abbott Answering Service
Telemetry Technician Unit Secretary
Millard Fillmore Gates Hospital
High School Diploma -
Riverside High School