Judith Carranza
Summary
Versatile and motivated professional with 5+ years of experience in customer service, administrative support, and digital marketing. Strong communicator with a proactive mindset, known for delivering excellent service in fast-paced environments. Skilled in managing client relationships, coordinating office operations, and creating engaging content across social media platforms.
Overview
6
6
years of professional experience
Work History
Receptionist / Social Media Coordinator
Jurupa Area Recreation & Park District
04.2024 - 08.2024
- Delivered front-desk support including client greeting, scheduling, and phone/email correspondence.
- Assisted with enrollment for classes and programs, maintaining organized records and handling payments.
- Created social media posts and graphics to promote community events and increase public engagement.
- Supported event coordination by booking vendors, preparing materials, and managing RSVPs.
Social Media Coordinator
Great Circle Machinery - SuperHandy
12.2022 - 01.2024
- Produced branded marketing content across Meta, LinkedIn, and YouTube to support sales goals.
- Helped coordinate convention travel and logistics, providing on-site support and booth setup.
- Created email marketing flows and newsletters, boosting customer retention and satisfaction.
- Liaised with influencers and partners to promote products and handle incoming inquiries.
Social Media Coordinator
Turnkey Marketing
12.2021 - 10.2022
- Managed social media content calendars for auto dealerships, aligning brand messaging with marketing goals.
- Responded to DMs and comments, providing customer support and product guidance.
- Tracked campaign performance using analytics tools and prepared weekly reports for clients.
- Assisted with ad spend budgeting and monthly billing coordination for marketing services.
Sales Assistant / Customer Service / Tech Support
Renogy Solar
02.2019 - 09.2021
- Provided in-person support to walk-in customers, assisting with purchases and sharing in-depth product knowledge.
- Responded to online support tickets, resolving product issues and guiding customers toward future purchases.
- Delivered Level 1 technical support by addressing common troubleshooting questions and ensuring customer satisfaction.
- Adapted quickly to cross-functional needs, supporting sales, support, and operations teams as required.
Education
Some college - no degree - Psychology
San Bernardino Valley College
San Bernardino, CA01-2019
High School Diploma -
Downey High School
Downey, CA01-2013
Skills
- Problem solving
- Attention to detail
- Strong interpersonal skills
- Proactive and self-motivated
- Service-oriented mindset
- Tech-Savvy
- Basic accounting
- Schedule management
Tools And Skills
Canva, Meta Business Suite, Google Analytics, Microsoft Office, Hootsuite, Shopify, QuickBooks, Customer Service, Administrative Support, Social Media Management, Email Marketing, Technical Support
Timeline
Receptionist / Social Media Coordinator
Jurupa Area Recreation & Park District
04.2024 - 08.2024
Social Media Coordinator
Great Circle Machinery - SuperHandy
12.2022 - 01.2024
Social Media Coordinator
Turnkey Marketing
12.2021 - 10.2022
Sales Assistant / Customer Service / Tech Support
Renogy Solar
02.2019 - 09.2021
Some college - no degree - Psychology
San Bernardino Valley College
High School Diploma -
Downey High School
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