Judith Castillo
Marietta,GA
Summary
Dynamic Senior Banker at Bank of America with proven expertise in customer engagement and conflict resolution. Adept at implementing sales strategies to exceed targets while fostering strong client relationships. Bilingual in Spanish and English, I leverage effective prioritization skills and problem-solving abilities to deliver exceptional service and drive business growth. An insightful professional in the financial services field, known for high productivity and efficient task completion. Possess specialized skills in risk management and client portfolio optimization. Dedicated to communication, problem-solving, and adaptability, ensuring success in fast-paced environments. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems, and deliver results.
Overview
25
25
years of professional experience
Work History
Senior Banker
Bank of America
Marietta, GA
11.2019 - Current
- Provided and managed customer service inquiries, complaints, and escalations.
- Collaborated on daily operations of the bank branch, including training.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Assisted customers by answering banking questions and recommending solutions.
- Assisted with onboarding new employees by training them on banking procedures.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, and savings accounts.
- Applied strong critical thinking and problem-solving skills to meet clients' needs, working alongside partners, building strong relationships with clients.
Customer Service Representative
EZ Mobile Tire Service
Marietta, GA
12.2018 - 05.2019
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Teacher
Escuela Particular Primaria Patria
Tangancicuaro, MX
10.2009 - 07.2010
- Plan and create lesson plans and course content, choose supporting materials and dynamics to promote positive learning experiences, and evaluate students' classwork.
- Encouraged critical thinking skills and problem solving strategies among students.
- Maintain records of grades, attendance, and test results.
- Attended conferences, training sessions, and participated in the application of teaching techniques and dynamics to maintain and improve students' academic progress.
- Collaborate with coworkers in the application of academic tools and ideas to improve academic development.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
Au pair
Cultural Care Au pair
Smyrna, US
10.2007 - 10.2009
- ESL student
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Managed multiple tasks simultaneously while remaining calm under pressure.
- Provided emotional support when needed during periods of distress or anxiety.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Ensured that toys, furniture and equipment are clean and sanitized regularly.
Counselor
National Pedagogic University
Zamora, MX
01.2007 - 08.2007
- Attended weekly staff meetings to discuss case management strategies and client care plans.
- Provided education about mental health issues during presentations at local schools and organizations.
- Conducted outreach activities within the community aimed at increasing awareness of mental health issues.
- Created educational materials such as handouts and visual aids for use in counseling sessions.
- Collaborated with other professionals to develop strategies for addressing client needs.
- Offered advanced counseling in institutional setting following correct procedures and aligning with required standards.
Teacher
Jardin de Niños Club Chiquitines
Tangancicuaro, MX
01.2000 - 07.2007
- Manager of infant area (Jan 2000-Jul 2002)
- Prepare personalized course material and content for kindergarteners.
- Evaluated, monitored, and maintained accurate records of student attendance, grades, and behavioral issues.
- Assist and participate in conferences, training sessions, and weekly administrative meetings to discuss teaching and students' problems, and find techniques to solve them.
- Provided a safe learning environment where children could explore their creativity.
- Facilitated parent and teacher conferences in order to discuss student progress.
Education
ESL -
Kennesaw State University
Kennesaw, GA01.2009
Bachelor - Psychopedagogy
National Pedagogic University
Zamora, Michoacan, MX07.2007
Skills
- Consistent Effort
- Team Coordination
- Instruction Adherence
- Effective Prioritization Skills
- Quickly Adapts
- Bilingual (Spanish and English)
- Conflict resolution
- Regulatory compliance
- Problem solving
- Customer engagement
- Sales strategies
- Empathy and patience
- Building relationships
- Microsoft outlook
- Microsoft Office Suite
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Senior Banker
Bank of America
11.2019 - Current
Customer Service Representative
EZ Mobile Tire Service
12.2018 - 05.2019
Teacher
Escuela Particular Primaria Patria
10.2009 - 07.2010
Au pair
Cultural Care Au pair
10.2007 - 10.2009
Counselor
National Pedagogic University
01.2007 - 08.2007
Teacher
Jardin de Niños Club Chiquitines
01.2000 - 07.2007
ESL -
Kennesaw State University
Bachelor - Psychopedagogy
National Pedagogic University