Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Judith Coolidge

Richardson,TX

Summary

Strong communicator with excellent organizational and time management skills. Efficiently handles multiple projects simultaneously, always meeting strict deadlines. Exceptional problem-solving abilities, able to think and act quickly to find creative solutions.

Overview

32
32
years of professional experience

Work History

Sr. Salvage Assistant

Liberty Mutual
01.2019 - Current
  • Process New Salvage Assignments and verify correct title information is received initially to process the title paperwork with as much expedience as possible
  • Provide supportive responses in a professional manner to insureds, claimants, and adjusters regarding their paperwork questions
  • Prioritize workload based on experience and judgement in an effort to get the claim processed as quickly as possible, with payments issued to both vehicle owners and Copart as quickly as possible
  • Assist new teammates with the processes in the various states that we handle, as processes can be very different in each state
  • Follow up with lien holders via fax follow up and sending title follow up activity when awaiting the released title or notarized lien release to be received in Salvage or at Copart
  • Confirm that the correct processes are being followed by Salvage and APD to assure compliance with state regulations, such as sending out the Owner Retain requirements for their state
  • Follow up to verify that title documents received in the office are being sent out to the salvage yard with the UPS labels (I have) uploaded to the exposure documents
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.

Sr. Customer Service Rep.

Kohl's CSOC
05.2014 - 01.2019
  • Assisted customers placing orders at the Kohl's website and assisted with other order or shipping issues at Kohl's Customer Service Operations Center (CSOC)
  • Answered Inbound telephone calls in collections (Risk Management Operations - RMO) for Kohl's Credit Card (KCC) accounts 30 days delinquent
  • Made Outbound (automated and manual) telephone calls in RMO for KCC accounts 30-120 days delinquent, achieving monthly recognition for being a top performer in Quality Assurance, customer loyalty, and balances moved per hour
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

Admin. Assistant

Highland Springs
11.2006 - 03.2013
  • Provided a variety of customer service and support for staff, residents, and external guests
  • Answered and screened a high number of telephone inquiries from both internal and external sources, disseminating concise, pertinent information to both internal and external parties
  • Greeted guests, provided assistance and directions, or took guests directly to their destinations
  • Managed appointment calendars, contacts, forms, and documents for both Dining Services and General Services Directors (and other Directors, as needed)
  • Maintained financial records to comply with retention periods as required by law
  • Managed all office machine functions and repairs, and maintenance of supplies for campus use
  • Coded and processed payment of various monthly invoices, including Sam's Club, FedEx, etc
  • Took dictation notes and composed correspondence and/or notices using pertinent information
  • Proofread various publications for all departments and reconciled petty cash accounts for multiple departments
  • Wrote and produced multiple monthly newsletters and newsletter articles using MS Publisher

Studio Mgr-Bookkeeper

Univ. of the Blues
10.2003 - 11.2006
  • Provided customer service and sales to customers and students
  • Answered all telephone inquiries
  • Registered new students and set up their account information
  • Handled payment of all Accounts Payable and Accounts Receivable
  • Ordered and maintained all stock inventory in the store/studio
  • Maintained all student schedules and collected scheduled payments
  • Set up cash register with inventory system for tracking

Office Manager-Admin. Ass T

UBSE, Inc.
01.2000 - 02.2001
  • Proofread and prepared engineering reports, including all preparation of bound reports
  • Provided customer service and support for staff and clients, answering all incoming telephone calls
  • Prepared all correspondence for company president and vice president
  • Assisted director of operations with all billing and collections
  • Maintained all office equipment, including telephone system, copiers, office supplies, etc

Executive Assistant

Netzer Environ. Cons.
10.1998 - 01.2000
  • Researched, at libraries and city and state facilities, for job site histories of environmental concern
  • Provided customer support for clients, answered telephones
  • Prepared all billing documents, made collection calls, and issued collection letters
  • Typed, proofread and prepared technical documents, including all preparation of bound reports
  • Prepared all correspondence for president

Admin. Ass t/Bookkeeper

James Z. Butler, CPA
06.1993 - 08.1998
  • Prepared monthly/quarterly/annual bookkeeping for 20+ clients
  • Contacted clients regarding needed or missing documentation to complete reports
  • Prepared tax forms (940, 941, TWC, franchise, W-2, W-3, 1099 and 1096)
  • Tabulated journal entries and reconciled bank statements
  • Coded checks and entered the data and journal entries into CPA Software for preparation of financial statements
  • Answered all telephone calls for information and inquiries
  • Completed payroll tabulations and data entry
  • Maintained CPA continuing education information

Education

Accounting

University of North Texas
Denton, TX

General Studies

Richland Community College
Dallas, TX

General Studies

McLennan Community College
Waco, TX

Skills

  • Data entry
  • Time management
  • Attention to detail
  • Fast learner
  • Computer skills
  • Problem-solving
  • File and record keeping
  • Administrative tasks
  • Schedule and calendar management
  • Verbal and written communication
  • Team collaboration
  • Relationship building

Accomplishments

August 2020 Quality Winner Nomination for "Did Great Work" on files
September 20021 Rec'd Recognition for Really Great Performance on files
August 2024 Monthly MVP awarded due to stellar Quality outcomes

Timeline

Sr. Salvage Assistant

Liberty Mutual
01.2019 - Current

Sr. Customer Service Rep.

Kohl's CSOC
05.2014 - 01.2019

Admin. Assistant

Highland Springs
11.2006 - 03.2013

Studio Mgr-Bookkeeper

Univ. of the Blues
10.2003 - 11.2006

Office Manager-Admin. Ass T

UBSE, Inc.
01.2000 - 02.2001

Executive Assistant

Netzer Environ. Cons.
10.1998 - 01.2000

Admin. Ass t/Bookkeeper

James Z. Butler, CPA
06.1993 - 08.1998

General Studies

Richland Community College

General Studies

McLennan Community College

Accounting

University of North Texas

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Judith Coolidge