Judith Crisman
Bozeman,MT
Summary
- Passionate food and beverage industry professional with over 15 years of experience in creating targeted marketing strategies, building strong client relationships, and delivering exceptional experiences resulting in revenue growth
- Proven track record of sales achievements within hospitality, wine and beverage industries with Sommelier certification, known for developing key customer relationships to create opportunities for incremental sales.
- Strategic marketing experience includes integrated marketing campaigns, rebranding, writing and event management.
- Dynamic individual with hands-on experience in front of house operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks.
- Collaborative team leader with excellent interpersonal and communication skills. Extensive experience building and coaching teams in the customer-minded approach, receiving a Leader of the Year award from the JW Marriott for driving exponential growth in customer satisfaction.
Overview
19
19
years of professional experience
Work History
Assistant Director of Food and Beverage
Kimpton Hotels & Restaurants | The Armory
11.2022 - Current
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and spoilage costs.
- Enhanced team efficiency by streamlining processes in the Food and Beverage department.
- Developed strong relationships with vendors, negotiating favorable contracts for products and services.
- Contributed to revenue growth by identifying areas of improvement within existing pricing strategies.
- Conducted performance evaluations for staff members, providing constructive feedback for growth and development opportunities.
- Collaborated with other departments to create seamless guest experiences throughout the hotel property.
- Partnered with Human Resources Department to recruit top talent within the Food and Beverage industry.
- Managed budget for the department, ensuring cost-effective practices were consistently implemented.
- Optimized staffing schedules based on anticipated business volumes, ensuring proper coverage during peak periods while maximizing labor cost efficiencies.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Managed bar and wait staff and directed hiring program.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Managed staff schedules and maintained adequate coverage for all shifts.
Director of Food and Beverage
Spire Hospitality | Doubletree by Hilton
02.2019 - 10.2022
- Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
- Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
- Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
- Launched successful special events programming to drive additional revenue streams during off-peak times.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Worked with qualified chef to diversify menu with new offerings.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
- Coordinated with catering staff to deliver food services for special events and functions.
General Manager of Restaurants
JW Marriott
08.2012 - 10.2019
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Sales Associate
THE WINE GALLERY INC
04.2011 - 08.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
Restaurant Manager
The Emerson Grill
04.2005 - 08.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
Sales Representative
RWB Distributing
04.2010 - 04.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Merchandiser
George's Distribution
03.2008 - 03.2010
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Education
Bachelor of Science - Sociology And Political Science
Montana State University - Bozeman
Bozeman, MT05.2005
Skills
- Operations Management
- Customer Service
- Collaboration and Teamwork
- Relationship Building
- Recruitment and hiring
- Adaptability and Flexibility
- Problem-Solving
- Labor Management
- Cost Control
- Wine Knowledge
Accomplishments
- Restauranteur of the Year | 2015 Service Award of Bar and Restaurant Excellence: the Americas
- Leader of the Year | 2014 JW Marriott, Grand Rapids, Michigan
- #1 Customer Service Award for Restaurants 2013 | 2014 | 2015, JW Marriott
Timeline
Assistant Director of Food and Beverage
Kimpton Hotels & Restaurants | The Armory
11.2022 - Current
Director of Food and Beverage
Spire Hospitality | Doubletree by Hilton
02.2019 - 10.2022
General Manager of Restaurants
JW Marriott
08.2012 - 10.2019
Sales Associate
THE WINE GALLERY INC
04.2011 - 08.2011
Sales Representative
RWB Distributing
04.2010 - 04.2011
Merchandiser
George's Distribution
03.2008 - 03.2010
Restaurant Manager
The Emerson Grill
04.2005 - 08.2011
Bachelor of Science - Sociology And Political Science
Montana State University - Bozeman
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