Judith Crooks
Atlanta,Georgia
Overview
24
24
years of professional experience
Work History
Freelancer / Copywriter
Self-employeed
08.2021 - Current
- Created content for marketing website.
- Researched, wrote Case Study published on website.
- Coordinated weekly community need based events.
- Developed community-based writing projects specific to women development and awareness (Fiji Islands)
- Structured donation programs and negotiated fundraising contributions for Africa relief projects which led to 13% increase for following events.
- Collaborated with other non-profit organizations in disaster relief and environmental issues (Green Peace, Salvation Army).
Substitute Teacher, K-12
Kelly Education
03.2014 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Provide administrative support to office staff and teachers by carrying out duties of School’s front office.
Distributor
Saladmaster Inc
08.2009 - 02.2022
- Developed and implemented new projects in Tampa Bay's area which lead to 30% increase in SPV and brand expansion within community.
- Collaborated with other teams to identify opportunities for customer appreciation events.
- Research and identify new business opportunities in extended areas by conducting in-home presentations.
- Maintained consistent verbal communication with customers building loyal relationships.
- Properly processed all sales transactions, achieving high accuracy awards as recorded in CRM database system.
Profit Recovery Consultant
Transworld Systems Inc
11.2007 - 07.2009
- Negotiate presentation meeting with CEO/CFO through verbal communnication.
- Analyze and determine client’s accounts receivable recovery needs.
- Recommend/sell financial system to client while training and educating them on Web-site upload usage.
- Maintained & resolved client’s concerns & communications updates.
Grievance and Appeals Coordinator
Blue Cross & Blue Shield of Florida
01.1999 - 10.2007
- Prepared and resolved 50+ written Medicare and HMO grievances/appeals cases in accordance with Federal and State Government Regulations.
- Recommend verbally, member-favorable case resolution to Medical Directors based on contract examination.
- Collaborate with members and Health Care Providers, Legal Affairs and Government Agencies to amicably resolve all grievance/appeals received daily.
- Adherence to mandatory guidelines instituted by Agency for Healthcare Administration (ACHA) and National Committee for Quality Assurance (NCQA) as well as Health Insurance Portability and Accountability Act (HIPPA).
- Maintained client relationship throughout enrollment process ensuring client's understanding of guest membership terms by explaining do’s and don’ts of benefits.
Education
Bachelor of Science - Technical Management, Project Management
DeVry University
Miramar, FL12.2007
Member
American Writers Association Inc.
Boca Raton, FLMaster of Science - Leadership
Nova Southeastern University, Wayne Huizenga School of Business & Entrepreneurship
Davie, FL12.2013
Skills
- Excellent Interpersonal Communication
- Writing
- Persuasion
- Microsoft Office
- Idea Brainstorming
- Sales and Marketing
- Client Relations
- Presentations
- Time Management
Timeline
Freelancer / Copywriter
Self-employeed
08.2021 - Current
Substitute Teacher, K-12
Kelly Education
03.2014 - Current
Distributor
Saladmaster Inc
08.2009 - 02.2022
Profit Recovery Consultant
Transworld Systems Inc
11.2007 - 07.2009
Grievance and Appeals Coordinator
Blue Cross & Blue Shield of Florida
01.1999 - 10.2007
Bachelor of Science - Technical Management, Project Management
DeVry University
Member
American Writers Association Inc.
Master of Science - Leadership
Nova Southeastern University, Wayne Huizenga School of Business & Entrepreneurship
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