Judith Cruz
Summary
Highly motivated and customer-focused client service professional with 23 years of experience in delivering outstanding online support and building strong client relationships. Skilled in responding to inquiries, resolving issues, and providing personalized service through multiple digital channels, including email, chat, and social media.
Overview
23
23
years of professional experience
Work History
Commercial Advisor
Powur PBC
02.2020 - 07.2024
- Developed and implemented commercial strategies to maximize sales and profitability.
- Conducted financial analysis of potential clients, including creditworthiness assessments and cash flow projections.
- Managed customer interactions to ensure satisfaction and successful resolution of disputes.
- Created presentations to showcase product features and benefits in order to increase sales.
Management Assistant
RELEC SAS
Bogota, Colombia
02.2001 - 12.2019
- Handled confidential information with discretion and maintained organized filing systems.
- Provided administrative support to management staff, including responding to customer inquiries and preparing reports.
- Organized meetings and conferences, scheduled appointments, and managed travel itineraries for senior managers.
Education
BBA - Business Administration And Management
The National University of Colombia
Bogota, Colombia11-2015
Skills
- Customer Needs Assessment
- Communication skills
- Client Engagement
- Marketing
- Flexibility
- Problem management
- Spanish
- English
- Bilingual
- Technical Support
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Commercial Advisor
Powur PBC
02.2020 - 07.2024
Management Assistant
RELEC SAS
02.2001 - 12.2019
BBA - Business Administration And Management
The National University of Colombia
Similar Profiles
Reina WestReina West
Solar Project Manager at Powur PBCSolar Project Manager at Powur PBC
Lisa CrouchLisa Crouch
Accountant at POWUR PBCAccountant at POWUR PBC
LEVINSTON JIMENEZLEVINSTON JIMENEZ
Marketing Manager & Sales Mentor at Powur PBCMarketing Manager & Sales Mentor at Powur PBC