Judith De Leon Sierra
Williamsburg,VA
Summary
Dynamic Costumer Service Leader with a proven track record at Delhaize, enhancing customer satisfaction and retention through exceptional service and complaint resolution. Skilled in interpersonal communications and policy enforcement, I excel in mentoring teams and fostering a positive work environment. My approach has significantly improved customer loyalty, leveraging both hard and soft skills to achieve outstanding results.
Overview
2
2
years of professional experience
Work History
Costumer Service Leader
Delhaize
10.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Greeted customers and listened closely to problems described to determine solutions.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Promoted a positive work environment that encouraged open communication between team members, leading to higher levels of employee engagement.
- Increased customer retention with personalized service, building long-term relationships based on trust and loyalty.
Education
High School Diploma -
Lafayette High School
Williamsburg, VA06-2024
Skills
- Customer service excellence
- Escalation handling
- Interpersonal communications
- Policy enforcement
- Language proficiency
- Call center experience
- Complaint resolution
- Work ethic and integrity
- Shelf stocking
- Teamwork and Collaboration
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Costumer Service Leader
Delhaize
10.2022 - Current
High School Diploma -
Lafayette High School