Judith Devine
Fairfield
Summary
Experienced and certified nursing assistant with over 21 years in the healthcare industry. Demonstrates superior time-management, compassion, and keen observation skills. Proficient in mobility assistance and patient hygiene, prioritizing patient safety and satisfaction. Kind and energetic professional with exceptional bedside manner and charting abilities. Highly motivated, adaptable, and skilled in interpersonal communication. Works effectively unsupervised and quick to learn new skills. Attentive Patient Service Representative skilled in managing patient charts, payments, and scheduling procedures. Detail-oriented team player with strong communication and multitasking skills, ready to learn and contribute to team success. Detail-oriented Patient Service Representative with extensive treatment knowledge and excellent communication skills. Successfully coordinates between patients and professionals, providing comprehensive patient education. Committed to organization and time management. Hardworking employee with strong customer service, multitasking, and time management abilities. Dedicated to delivering positive and memorable customer experiences.
Overview
22
22
years of professional experience
Work History
Patient Service Representative /Surgical Scheduler
Northern Light Inland
01.2022 - Current
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Provided excellent customer service to patients and medical staff.
- Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
- Served as a key liaison between patients, physicians, and hospital staff, fostering strong relationships that supported effective care coordination.
CNA
Augusta Center For Health & Rehabilitation
09.2023 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Certified Nursing Assistant
Genesis HealthCare Oakgrove Center
09.2022 - 06.2023
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Observed and reported unusual symptoms and changes to charge nurse
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder
- Scheduled and confirmed patient appointments with patients and healthcare professionals
- Scheduled patient appointments over phone and in person, maximizing productivity
- Answered patient questions and fielded complaints to resolve issues
- Registered patients by verifying records to update computer system and patient charts
- Coordinated with patients and healthcare professionals to meet patient needs
- Ran credit card batches and balanced deposits on daily basis
- Provided helpful assistance by anticipating and responding to needs of patients and family members
Activities Director
National Healthcare Center Augusta Rehab
09.2016 - 12.2021
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections
- Used one-on-one meetings and small groups to engage residents in facility life
- Coordinated musical guests, movies and other types of resident entertainment
- Visited with residents to provide sensory stimulation and reality orientation
- Tracked resident demographics and preferences in order to develop enjoyable activities plans
- Charted resident responses, progress to approaches used and reported abnormal signs and symptoms to medical care professionals on staff
- Managed and supervised residents, following 8 Dimensions of Engagement in developing community events and programs
- Led engaging individual and group activities to promote resident involvement
Certified Nursing Assistant
National Healthcare Center Augusta Rehab
03.2003 - 12.2021
- Answered signal lights, bells or intercom systems to determine resident needs
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Used mobility devices to transport patients
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Exhibited compassionate care and communication regarding issues surrounding death and dying
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Helped residents walk with or without self-help devices
Education
GED -
Northlands Job Corps
Vergennes, VT01.1989
Skills
- Quick problem solver
- Patient relations
- Calm and level-headed under duress
- Reliable transportation
- Insurance verification
- Patient scheduling
- Customer service
- Compassionate communication
- Time management
- Multitasking and organization
Timeline
CNA
Augusta Center For Health & Rehabilitation
09.2023 - Current
Certified Nursing Assistant
Genesis HealthCare Oakgrove Center
09.2022 - 06.2023
Patient Service Representative /Surgical Scheduler
Northern Light Inland
01.2022 - Current
Activities Director
National Healthcare Center Augusta Rehab
09.2016 - 12.2021
Certified Nursing Assistant
National Healthcare Center Augusta Rehab
03.2003 - 12.2021
GED -
Northlands Job Corps
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