Summary
Overview
Work History
Skills
Timeline
Generic

Angela DiGiovanni

Aquino
West Palm Beach,FL

Summary

Experienced representative dedicated to providing superior support for patients seeking information on insurance coverage, finance options, and documentation requirements. Skilled in scheduling and database management, streamline communication and reduce correspondence backlogs. Expertise in identifying client needs and concerns improves engagement strategies and overall service. Organized and dependable, manage multiple priorities with a positive attitude, always willing to take on added responsibilities to meet team goals.

Overview

38
38
years of professional experience

Work History

Patient Care Coordinator

Jupiter Dental Care
01.2023 - 09.2024
  • Patient Reception – Check In/Check Out
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Delivered excellent patient experiences and direct care.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.

Patient Care Representative/Trainer

Sage Dental
10.2013 - 01.2023
  • Preparing Daily Deposits/Taking Deposits to the Bank, Printing Daily End of Day Reports, Scanning and attaching patient X-Rays, Overseeing all Specialist schedules (4) and providing necessary referrals and X-Rays when required, Collections
  • Patient Reception – Check in/Check out, Scheduling Appointments and Consultations, Insurance Verification/Submitting & Tracking claims/Submitting and Tracking Pre-Authorizations, Reviewing and Presenting Treatment Plans w/Patients, Discuss Finance Options Available, Following up with Unscheduled Treatment, Providing over-all support in daily operations
  • Enhanced trainee engagement through interactive workshops and hands-on activities. Boosted overall patient satisfaction scores by providing specialized customer service training for all staff involved in medical management activities.

Administration Officer

Systematic Control Corp (HVAC)
03.2011 - 12.2012
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols. Maintained and processed invoices, deposits, and money logs.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies. Organized, sorted, and checked input data against original documents.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Sales Representative

Fasolino Foods
11.2009 - 11.2010
  • Coordinated store sales and ads. Supported store management with additional tasks such as training new hires, updating social media accounts, or coordinating in-store events.
  • Participated in ongoing training sessions on new products, sales strategies, and company policies for continuous improvement as a Sales Associate.
  • Followed up with inspections and of stores and interfacing with store managers
  • Performed accounts payable duties: inputting, scheduling and processing checks on the IBM AS400 using the Dataflow Solution

Farm Fresh Produce
09.2008 - 10.2009
  • Accounting: Posting Checks to Accounts Receivable, Payroll (IBM AS400 System), Account Collections, Preparing and making Bank Deposits, Sales/Accounts Payable

Dataflow Computers Inc
09.2005 - 08.2008
  • Phones- First line of taking customer support calls and distributing to technicians in the field if needed and follow up to completion, Billing – Monthly billing for hardware and software support, Accounting – posting checks to A/R, writing checks to A/P, Preparing and making Bank Deposits, Using the following PC programs: Microsoft Word, Excel, Power Point, Hallmark 2007 and Phone Tag System, Training on Dataflow’s Distribution and Accounting Software as well as it’s Payroll Plus program on the IBM/AS400 Operating System

Office Manager

Abrams, Hollander & Landau, DDS, PC
02.1993 - 08.2005
  • Billing, submitting insurance forms, Follow-Up
  • Telephone communication, patient reception, scheduling of appointments and consultations, etc
  • Monthly recalls, and collections
  • Extremely proficient at organizing; filing and tracking insurance claims, balance billing when needed, writing estimates, narratives and appeals
  • Computer Experience: Microsoft Word Programs, various PC programs, Practice Works – Dental/Medical Software Program, Chairside Experience – occasionally assisting Endodontist (Root Canal Specialist), developing X-Rays, etc.

Office Manager

B & F Computers, Inc.
01.1987 - 01.1993
  • Accounting – posting checks to A/R, writing checks to A/P, Preparing Bank Deposits, Scheduled service calls for field technicians, Training on NEC Astra mini computer system, Payroll and Insurance company coordinator

Skills

  • Healthcare Industry Knowledge
  • Patient confidentiality
  • Office Administration
  • Insurance Verification
  • Multitasking ability
  • Patient Registration and Documentation
  • Patient Care Coordination
  • Customer Service
  • Electronic Records Management
  • HIPAA Compliance
  • Tech-Savvy and Computer Literate

Timeline

Patient Care Coordinator

Jupiter Dental Care
01.2023 - 09.2024

Patient Care Representative/Trainer

Sage Dental
10.2013 - 01.2023

Administration Officer

Systematic Control Corp (HVAC)
03.2011 - 12.2012

Sales Representative

Fasolino Foods
11.2009 - 11.2010

Farm Fresh Produce
09.2008 - 10.2009

Dataflow Computers Inc
09.2005 - 08.2008

Office Manager

Abrams, Hollander & Landau, DDS, PC
02.1993 - 08.2005

Office Manager

B & F Computers, Inc.
01.1987 - 01.1993

Similar Profiles

CREATE PROFILE
Angela DiGiovanniAquino