Judith Dishaw
Newark,NY
Summary
Skilled Access Associate with a solid background in customer service and data management, particularly within healthcare settings. Strengths include strong communication skills, ability to handle confidential information responsibly, and proficiency in relevant software applications for scheduling and record keeping. Previous roles have demonstrated an aptitude for maintaining patient satisfaction while adhering to administrative protocols, contributing effectively to team operations.
Overview
14
14
years of professional experience
Work History
Administrator
Dishaw Plumbing Heating and AC
Newark, NY
07.2011 - Current
- Answered incoming calls and responded to customer inquiries.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Processed payroll information according to established guidelines.
- scheduled service calls
- accounts receivable/payable
- reports
Sr Access Associate
Rochester Regional Health System
Newark, NY
04.2012 - 05.2023
- Demonstrated expertise in specialized skillset.
- Guided and supervised junior employees effectively.
- Offered insight, expertise and direction to team members.
- Directed inbound call activities.
- Greeted patients, and assisted with scheduling, registering, and insurance verification.
- assisted with the financial for non insurance patients
- ensured accuracy of all data collected
- Collected/processed co-payments, deductibles, and other types of payments.
- General Surgery, the primary office took on a new title, Eastern Region of the Finger Lakes, where I had a different specialty every day.
- General Surgery, Nephrology, Bariatrics, Breast Center, Telehealth, Pulmonology, and Infectious Disease.
Education
Medical Secretary 340 Hours
Monroe #1 Boces, Adult And Community Education
Fairport, NY05-2009
Executive Secretary
Bryant & Stratton
Rochester NY04-1977
Skills
- Data entry proficiency
- Patient check-in
- Registration management
- Patient identity verification
- Strong empathy
- Referral coordination
- Appointment scheduling
- HIPAA compliance
- Money handling
- Scheduling diagnostic procedures
- Eligibility determination
- Phone and email etiquette
- Insurance verification
- Health insurance knowledge
- Data entry
Accomplishments
- Home Health Aid GRHC, Rochester, NY Approved by the Board Health
- Monroe #1 Boces
- Certificate Al Sigal Center 1999 Commincation Skill with Patients with a disability
- Ten year Pin with RGH
Websites
References
References available upon request.
Timeline
Sr Access Associate
Rochester Regional Health System
04.2012 - 05.2023
Administrator
Dishaw Plumbing Heating and AC
07.2011 - Current
Medical Secretary 340 Hours
Monroe #1 Boces, Adult And Community Education
Executive Secretary
Bryant & Stratton
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