Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judith Dumstorff

Carlyle,,IL

Summary

R Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

45
45
years of professional experience

Work History

Receptionist Clerk

Carlyle Union Banner
09.2006 - 10.2023
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected advertising and subscription payments, processed transactions and updated relevant records.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Sales Person/assistant to Photographer

Mr. D's Photography
09.1978 - 03.2004
  • Greeted guests in with friendliness and professionalism.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in most aspects of business operations.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Increased customer service success rates by quickly resolving issues.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Trained and supervised employees on office policies and procedures.
  • Proofread and edited documents for accuracy and grammar.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.

Education

High School Diploma -

SIU
Carbondale, IL
05.1962

Skills

  • Administrative Support
  • Telephone Etiquette
  • Decision Making

Timeline

Receptionist Clerk

Carlyle Union Banner
09.2006 - 10.2023

Sales Person/assistant to Photographer

Mr. D's Photography
09.1978 - 03.2004

High School Diploma -

SIU

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Judith Dumstorff