Judith Espinoza
Summary
Dynamic Office Operation Assistant with proven expertise at Living Spaces Furniture Store, excelling in document management and customer relationship building. Recognized for enhancing office productivity and resolving customer complaints effectively. Skilled in scheduling and planning, I consistently exceeded service goals, fostering loyalty and satisfaction among clients.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
1
1
year of professional experience
Work History
Office Operation Assistant
Living Spaces Furniture Store
09.2024 - Current
- Managed smooth processing of [POS] paperwork to support office productivity
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Redeemed coupons to discount purchases.
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Associate of Arts - Business Management
Community College Sonoma County
Santa Rosa, CA01-2018
Associate of Arts - Culinary
Colegio Juana De Arco
Mexico06-1986
Skills
- Scheduling and planning
- Document management
- Meeting coordination
- Expense tracking
- Data entry proficiency
- Travel arrangements
- Workplace safety
- File organization
- Policy enforcement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved Guest needs which led to purchase and have a happy customer.
Languages
Spanish
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Office Operation Assistant
Living Spaces Furniture Store
09.2024 - Current
Associate of Arts - Business Management
Community College Sonoma County
Associate of Arts - Culinary
Colegio Juana De Arco
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