Summary
Overview
Work History
Education
Skills
Timeline
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Judith Fields

Boynton Beach,Florida

Summary

Highly energetic concierge with more than 8 years of experience working in hospitality industry. Known for providing unforgettable service to visitors and clients.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Excellent reputation for resolving problems and improving customer satisfaction.

Overview

37
37
years of professional experience

Work History

Concierge

Lifespace Communities
Delray Beach, Florida
01.2014 - 08.2022
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Office Assistant

Manor View Apartments
Oollitic , Indiana
09.2006 - 10.2012
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Executed record filing system to improve document organization and management.
  • Developed correspondence letters, memos and emails.
  • Verified accuracy of business records by consistently updating customer information.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.

CSR/Loan Officer

Personal Finance Company LLC
Belford , Indiana
05.1998 - 07.2005
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.

Sales Associate

Smith's Jewelers
Bedford, Indiana
11.1982 - 10.1997
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Education

Mitchell High School
Mitchell, IN
05.1977

Skills

  • Problem Anticipation and Resolution
  • Mail Receiving and Delivery
  • Guest Registration
  • Policy and Procedure Adherence
  • Front Desk Operations
  • Concierge Assistance
  • Personalized Support
  • Microsoft Onenote
  • Baggage Assistance
  • Team Meetings
  • Medical Emergency Response
  • Guest Inquiries
  • Emergency Situations
  • Directing Callers
  • Creative Solutions
  • Safety Violations
  • Compassionate Care
  • Basic First Aid

Timeline

Concierge

Lifespace Communities
01.2014 - 08.2022

Office Assistant

Manor View Apartments
09.2006 - 10.2012

CSR/Loan Officer

Personal Finance Company LLC
05.1998 - 07.2005

Sales Associate

Smith's Jewelers
11.1982 - 10.1997

Mitchell High School

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Judith Fields