Judith Fierro
Denver,CO
Summary
Personable professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution.
CliftonStrengths: Empathy, Self-Assurance, Arranger, Includer, Learner
High5 Strengths: Self-Believer, Thinker, Empathizer, Problem Solver, Coach
Overview
5
5
years of professional experience
Work History
Administrative Assistant
MF Steel Trucking
Denver, CO
04.2020 - Current
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Scheduled appointments between clients and customers and internal staff members.
- Prepared and prioritized calendars and correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Directed customer communication to appropriate department personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Answered questions from customers regarding products and services offered by the company.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Inventoried and ordered supplies for office.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Volunteer Field Advocate
AFSP
Denver, CO
08.2023 - 11.2023
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Referred clients to substance abuse treatment programs and outpatient dual diagnosis treatment programs.
- Offered support and assistance to community members.
- Identified needs of customers promptly and efficiently.
- Displayed superior confidentiality in mail, telephone and in-person communications.
- Supported email campaigns.
Customer Success Manager
Hobby Lobby
Lakewood, CO
03.2019 - 03.2020
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Coached team members on best practices for delivering exceptional customer experiences.
- Drove customer escalations to resolution by engaging directly with clients.
- Managed customer inquiries and complaints in a professional manner.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Abraham Lincoln High School
Denver, CO05-2016
Some College (No Degree) - Sociology
Metropolitan State University of Denver
Denver, COSkills
- Tech-Savvy
- Active Listening
- High-Energy Attitude
- Problem Resolution
- Reflective Listening
- Client Advocacy
- Handling Escalations
- Customer-Focused
- Meticulous Attention to Detail
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Volunteer Field Advocate
AFSP
08.2023 - 11.2023
Administrative Assistant
MF Steel Trucking
04.2020 - Current
Customer Success Manager
Hobby Lobby
03.2019 - 03.2020
High School Diploma -
Abraham Lincoln High School
Some College (No Degree) - Sociology
Metropolitan State University of Denver
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