Summary
Overview
Work History
Education
Skills
Timeline
Generic

Judith Forte

Houston

Summary

Dedicated and detail-oriented professional with over 10 years of experience in healthcare, insurance, and financial services. Skilled in patient access, insurance verification, loan processing, and customer support across fast-paced hospitals, insurance companies, and banking environments. Adept at verifying insurance coverage, processing authorizations, managing patient registration, and ensuring compliance with policies and regulations. Recognized for delivering excellent service, resolving issues with accuracy, and collaborating effectively with both patients and cross-functional teams.

Overview

10
10
years of professional experience

Work History

Remote Insurance Verification

SCA Health
Houston
11.2022 - Current
  • Verified patient insurance coverage, benefits, and eligibility prior to scheduled procedures.
  • Obtained prior authorizations and pre-certifications from insurance carriers to ensure timely approvals.
  • Accurately entered and updated patient insurance and demographic information into the system.
  • Communicated with patients regarding coverage, copays, and financial responsibilities.
  • Collaborated with clinical and administrative staff to resolve insurance-related issues and prevent delays in patient care.

Patient Access Representative

MD Anderson
Houston
02.2020 - 09.2022
  • Register new and returning patients, verify insurance and demographic information, and schedule appointments, procedures, and follow-up visits.
  • Confirm insurance coverage, obtain prior authorizations, and explain billing/financial policies to patients.
  • Greet patients, collect co-pays, provide necessary forms, and guide them through the check-in process.
  • Ensure all patient records are complete and accurate, including entering and updating data in the hospital’s electronic health record (EHR).
  • Work with nurses, doctors, and other departments to make sure patients are in the right place at the right time for their care.
  • Provide compassionate assistance to patients and families—answering questions, directing them around the hospital, and helping them understand next steps.
  • Maintain HIPAA standards and follow hospital policies to protect patient privacy.

Digital Lending Specialist/ Mortgage Loan Servicer

Texas Dow Employees Credit Union (TDECU)
Sugar Land
03.2016 - 02.2020
  • Reviewing and processing loan applications submitted online, ensuring accuracy and completeness.
  • Customer Interaction: Assisting customers throughout the digital loan process, providing guidance, and addressing inquiries via multiple channels (phone, email, chat).
  • Credit Analysis: Evaluating creditworthiness and making recommendations or decisions regarding loan applications, potentially utilizing statistical models.
  • System Management: Managing and improving loan origination systems (LOSs) and related integrated systems.
  • Compliance & Risk Mitigation: Ensuring digital lending activities comply with regulations and internal policies, as well as monitoring loan performance and mitigating risks.
  • Collecting and processing monthly payments, receiving and recording your principal, interest, and any escrow payments.
  • Managing escrow accounts: responsible for collecting funds to pay property taxes and homeowner's insurance premiums Responding to borrower inquiries regarding loan payment history, and other account-related issues.
  • Offering assistance in case of financial hardship: discuss options like loan modifications, repayment plans, or forbearance agreements.

Education

Bachelor of Science - Sociology

University of Houston
Houston, TX
12-2017

Skills

  • Insurance verification
  • Prior authorization
  • Electronic health records
  • Patient registration
  • Credit analysis
  • Customer relationship management
  • Administrative experience
  • Customer service
  • Call center
  • Dispatching

Timeline

Remote Insurance Verification

SCA Health
11.2022 - Current

Patient Access Representative

MD Anderson
02.2020 - 09.2022

Digital Lending Specialist/ Mortgage Loan Servicer

Texas Dow Employees Credit Union (TDECU)
03.2016 - 02.2020

Bachelor of Science - Sociology

University of Houston

Similar Profiles

CREATE PROFILE