Judith Frith
Oak Creek,WI
Summary
Analytical Customer Specialist with energetic personality and skill to handle multiple tasks, make decisions quickly and cultivate relationships with vendors and customers alike. Recognized for remaining cool and resolving escalated complaints in stressful situations, while ensuring timely order fulfillment. Specializing in coordinating whole store installations and long-term account management. Provides efficient and accurate cataloging of various documents. Strong interpersonal skills to build lasting relationships and dedicated to improving overall customer experiences.
Overview
13
13
years of professional experience
Work History
Elderly Caregiver
Gt Independence
09.2009 - 09.2022
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted disabled clients to support independence and well-being.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Offered companionship and kindness to elderly patients.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Customer Representative Specialist II
Alight Solutions
09.2021 - 01.2022
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding departmental targets for response time and resolution.
- Built strong relationships with customers through active listening, empathy, and personalized solutions.
- Investigated billing discrepancies or payment issues thoroughly while maintaining professionalism at all times.
- Resolved escalated complaints from dissatisfied customers by actively listening, empathizing with their concerns, offering appropriate solutions.
- Proactively followed up with customers after issue resolution to ensure their satisfaction and maintain positive relationships.
- Managed all aspects of payroll administration, including data entry, calculations, deductions, and tax with-holdings.
- Performed regular audits of payroll data to identify errors or inconsistencies and make necessary corrections within the Workday application.
- Managed the administration of employee benefits programs such as retirement plans or flexible spending accounts, ensuring accurate deductions and timely enrollment.
- Administered benefits programs, including health insurance, retirement plans, paid time off and processed leave of absences.
- Served as a point of contact for employees regarding HR-related inquiries, providing timely and accurate information.
Customer Order Specialist
The Home Depot Inc
08.2015 - 09.2021
- Have received over 45 monetary accolades for outstanding customer service, going above and
beyond to take care of customers, showing entrepreneurial spirit within the company, participating in extracurricular projects for veterans and families with disabilities, as well as showcasing perfect safety
compliances. - Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers to coordinate their projects.
- Responsible for timely and accurate fulfillment of all special orders and installation projects from the initial sale through project completion.
- Proactively contracted customers to keep them informed of the status of their project, any preparation required for install and any other information regarding the order including product arrivals, manufacturer delays, schedule availability.
- Primary store contact to react to intense customer calls for questions or concerns for any unexpected customer issues, trained to provide a fast and satisfactory resolution.
- Processed and kept exceptional organization and accurate documentation of SKU's, Order Numbers, Serial Numbers, Return Goods Authorizations, Bill of Ladings, and Return to Vendors.
- Required to act fast on my feet, provide excellent service and accuracy, and able to work self sufficiently.
Replenishment Team Member
Kohls Department Store
07.2015 - 08.2017
- Unpacked trucks, moved merchandise, and stocked shelves to provide appealing sales floor and positive customer experience.
- Added price tags, adjusted signage, and built cardboard kits.
- Put away received merchandise in designated location.
- Performed section resets to match new planograms.
- Prepared over 100 daily orders and checked outbound shipments for accuracy.
- Stocked designated items on shelves, end caps and displays.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Education
High School Diploma -
South Milwaukee High School
South Milwaukee, WI06-2009
Timeline
Customer Representative Specialist II
Alight Solutions
09.2021 - 01.2022
Customer Order Specialist
The Home Depot Inc
08.2015 - 09.2021
Replenishment Team Member
Kohls Department Store
07.2015 - 08.2017
Elderly Caregiver
Gt Independence
09.2009 - 09.2022
High School Diploma -
South Milwaukee High School
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