Judith Clark

• Product Manager for Wishpets plush toys from inception to retirement including design leadership, item card maintenance, product specifications, wholesale pricing strategy and market research. 800+ Toys.
• Oversaw product design and roadmap and coordinated aspects of development and rollout.
• Strategic plan for Wishpets brand under Nature Planet product differences and target market so as to complement & not compete with new owners products European line being introduced to US Market.
• Daily cross functional team activity with Sales, Customer Service, Purchasing and Logistics in US and Quality Control team and Factories in China.
• Planned 2025 product roadmap and coordinated aspects of development and rollout. Conceptualized and documented 2026 product roadmap before leaving company.
• Oversaw 2025 Wishpets Catalog and marketing message.
• Exclusive custom & logo plush are important sales opportunities. Worked collaboratively with Design Team and Sales Reps / Customers to create & manage products to hit customer's price point and delivery dates.
• Manually cleaned up Product Data Base after poor integration when imported from NetSuite to MS Business Central.
• Supported staff development, promoting personal achievement and retention as best strategy for long-term organizational health.

• Responsible for maintaining revenue while transitioning under new owner.
• Nature Planet Ltd in Denmark acquired two companies: Wishpets (Oregon) and Wild Life Artists (Connecticut). For majority of first year, responsible for continuing to run Wishpets as previous years, while serving on committees to decide on how to consolidate warehouse and to combine three companies into one US operating system. Oregon office went from NetSuite to Business Central.
• Monitored Wishpets inventory and placed Purchase orders with factories while managing Product Development group, and running warehouse (container receipt & shipping). Made more challenging since 2022 had so many container logistics issues.
• In mid-December through end of January, moved entire Beaverton warehouse to 3PL warehouse in Mississippi - managed team to accurately load 78 truckloads, set up new office and completely emptied old offices and warehouse.
• In November, started consolidation and training of Order Entry/Customer Service to make one team nationwide.
• On January 1, 2023, Nature Planet Inc went live with Business Central and new warehouse: led combined order entry and customer service team through many challenges of minimum tested system and completely new remote warehouse. Helped team with troubleshooting challenges and educating sales on changes.
• Trained 3PL warehouse staff to fulfill value-added services.
• Continued to make sure max number of orders shipped each day with extra attention to making sure seasonal demands were scheduled successfully.
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• .When Nature Planet acquired us, it was assessed that my name was on too many places on org chart. After hiring 3 people to replace my major functions, was happily demoted to work solely with Product Development to lead designer team with more care and planning,

Wishpets was wholesale seller of Plush toys designed in the US, predominantly for the Souvenir market.

• Oversaw daily operations across multiple departments (Sales, Order Entry, Customer Service, Shipping and Receiving, Product Development, Purchasing and Accounting) ensuring seamless coordination and efficient execution of tasks.
• In August 2016, Wishpets sold to new owners, Whitefield Capital. New to this type of business, had to help them understand souvenir market and seasonal needs. Also, guided in hiring appropriate staff.
• With Sales Director grew company 5-10% each year (except 2020 which still ended positively, but no growth.)
• With owner migrated operating system from server-based Pointforce to cloud-based NetSuite with many customizations.
• Shared coordination of Souvenir Trade Shows with Sales Director
• Continually mentored and coached team members for productivity and engagement providing constructive feedback and guidance for continuous improvement for Customer Service, Order Entry, Warehouse Team and Product Development. Averaged total of 15 employees.
• Defined, implemented, and revised operational policies and guidelines.
• Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
• Supported Sales with Custom product strategy for Keys Accounts.
• Promoted a culture of safety within organization by enforcing compliance with established regulations, policies, procedures. Stayed open in 2020 by redefining safety rules.
• Managed inventory and purchasing assisting sales with forecast through line-by- line metrics analysis. Completed pricing strategy as well, Lived through logistics challenges of 2020, 2021 and 2022.
• Oversaw Product Development and Purchasing improving product line with Sales and Customer feedback and annual trips to China until 2020.
• Tight relationship with QC Product Director in Wuxi, China.
• Hands on manager and could train and perform every job except Accounting.

• Leadership for Bank Branch that was "the only bank in town" by providing support and consistency in teller procedures, compliance training and opening new accounts for consumers and businesses.
• Unique need to support through low and high seasons when the town grew from 3,000 residents to 800,000 seasonal visitors for 6 months each year.
• Managed daily branch operations for optimal efficiency and performance
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
• Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
• From March 2010 to October 2013, started as New Accounts Representative.

• Wishpets LLC, importer of Plush Toys for wholesale market, was 5 years old when hired. Worked closely with each of 3 owners in their area of responsibility: Sales, Operations and Product Development. However previous years experience as Product Manager informed majority of activities.
• Photographed all products
• Created Item #s and recommended wholesale price based on cost.
• Created/designed Catalogs with MS Publisher
• Created first website
• Created market materials
• Visited factories in China with owner two times each year for new products and check production quality.
• Created spec sheets for new product designs and for final product once ordered.
• Helped migrate from PC software to Tecsys Pointforce Enterprise software.
• Helped warehouse with large orders
• Worked with Outside Sales Reps providing weekly Sales Availability Report to allow insight into availability.
• Completed customer RFP documents
• Prepped Samples for industry trade shows