Judith Gealon
Ewa Beach,HI
Summary
Proven expertise in patient service and insurance verification, honed at The Queen's Medical Center. Demonstrated ability to manage patient registration with accuracy, employing medical terminology knowledge and exceptional customer service skills. Excelled in high-pressure situations, ensuring patient satisfaction and procedural compliance.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
The Queen's Medical Center, Punchbowl Street, Honolulu, HI
01.2013 - 04.2017
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified insurance eligibility and coverage for patients.
- Managed patient registration process, confirming data accuracy and completeness.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Educated patients on importance of preventive health care and insurance coverage.
- Entered patient demographic and insurance data into electronic medical record system.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Followed up with doctors offices to obtain authorization for certain types of procedures.
Patient Access Representative
Wahiawa General
04.2012 - 12.2012
- Greeted and assisted patients with check-in procedures.
- Managed patient registration process, confirming data accuracy and completeness.
- Verified patient insurance eligibility and entered patient information into system.
- Followed up with doctors offices to obtain authorization for certain types of procedures.
Education
Certificate Obtained - General Clerical
Hilo Community College
Hilo, HI08.1975
Skills
- Patient greeting
- Insurance verifying
- Customer Service with patients and doctors offices
- Medical insurance
- Medical terminology knowledge
Timeline
Patient Service Representative
The Queen's Medical Center, Punchbowl Street, Honolulu, HI
01.2013 - 04.2017
Patient Access Representative
Wahiawa General
04.2012 - 12.2012
Certificate Obtained - General Clerical
Hilo Community College
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