Judith Gonzalez-Jaurigue
Cottage Grove,MN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
Work History
Leasing Consultant
Belgarde Property Services, Inc.
Cottage Grove, MN
05.2015 - 02.2016
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted background checks on applicants.
- Checked rental eligibility by following company's verification process.
- Conducted informative and personalized tours, resulting in new leases.
- Received rent payments and tracked transactions in accounting software.
- Detailed application requirements and answered questions from prospective tenants.
- Encouraged prospective tenants to fill out applications after property tours.
- Used conflict resolution skills to quickly resolve issues among residents.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Pulled files for staff, management and third-party requests.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
St. Josephs
Hastings, MN06.2014
Skills
- Property amenities
- Corporate policies and procedures
- Sales and marketing aptitude
- Recruitment and marketing techniques
- Simultaneous translations skills
- Good work ethic
- Organization
- People skills
- Application processing
- Issue escalation
- Prioritization and time management
- Confidentiality understanding
- Database management
- Database entry
- Courteous demeanor
- Conflict mediation
- High-energy attitude
- Problem-solving abilities
- Technologically savvy
- Inbound and Outbound Calling
- Microsoft Office expertise
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Leasing Consultant
Belgarde Property Services, Inc.
05.2015 - 02.2016
High School Diploma -
St. Josephs