Judith Guandique Rodriguez

-Process total loss claims/paperwork in a timely fashion

-Speak with tow yards/ shops and lienholder to coordinate vehicle payments and pickups.

-Manage time and resources to make sound claims adjusting decisions.
-Investigate and determine insurance policy coverage and the extent of liability concerning loss or damages involving personal auto claims, using discretion and independent judgment.
-Determine the most effective and efficient sequence of activities to make timely contact with all relevant parties and ensure that conditions are set for a timely and accurate assessment of damages, including the movement of vehicles to the appropriate location for inspection and repair.
-Collect and document information from customers, agents and witnesses, review police reports, medical information, and other data when appropriate.
-Interpret personal auto policies and analyze information gathered to determine course of action.
-Investigate facts of loss and ensure that coverage and liability decisions are consistent with the report of the accident.
-Recognize applicable exposure and endorsements and refer if appropriate.
-Identify potential fraud and refer for investigation.
-Proactively communicate, update and respond timely to customer concerns.
-Collaborate on property damage with other claims adjuster(s) as to liability, coverage and damage resolution as needed.
-Make decisions about subrogation referrals.
-Negotiate with customers and claimant carriers to ensure coverage and liability are assigned.
-Manage claims inventory workload, including claims paperwork, diaries, and communication (hard copy, electronic mail and phone communications); issue payments as appropriate.
-Monitor and make decisions related to rental, including availability and length of rental period.
-Identify, negotiate and resolve claims including total losses.

• Managed vendor relationships effectively resulting in favorable terms for product supply and delivery.
• Evaluated insurance coverage for patients, maximizing benefits while minimizing out-of-pocket expenses.
• Monitored industry trends and competitor offerings to inform strategic decisions related to product selection and pricing.
• Increased sales of eyewear products by developing tailored marketing initiatives and engaging with customers.
• Conducted thorough trainings for new hires, fostering a supportive environment that encouraged professional growth.
• Improved customer retention rates by building strong relationships through exceptional service and follow-up care.
• Streamlined workflow for the optical department, implementing effective organization and communication strategies.
• Managed inventory effectively, ordering supplies as needed and minimizing waste to reduce costs.
• Assisted optometrists during eye examinations, gathering pertinent information to support accurate diagnoses.
• Resolved customer complaints professionally, addressing concerns in a timely manner to maintain client satisfaction levels.
• Educated patients on proper lens care techniques, prolonging the life of their eyewear investments.
• Provided personalized frame recommendations based on facial features, lifestyle needs, and budget considerations.