Judith Guerrero
Easton,Pennsylvania
Summary
Enthusiastic , eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.
Overview
17
17
years of professional experience
Work History
Assistant VP
BrokerConnect Insurance Agency
03.2022 - Current
- Worked with direct reports on training and development plans.
- Oversaw and maintained knowledge of daily operations.
- Assisted new brokers with onboarding process.
- Provided support for new and existing brokers.
HR Director
Lehigh Valley Homecare LLC
02.2021 - 03.2022
- Maintained documentation for facility compliance and employee health.
- Implemented behavioral performance management system to define expectations and identify areas for improvement.
- Supervised details of personnel transfers and promotions.
- Facilitated new-hire onboarding processes, generating offer letters and processing background checks.
- Managed integration, configuration and administration of HR systems.
- Aligned departments with organizational processes, implementing HR directives accordingly.
- Implemented formal performance management guidelines to reduce inconsistencies and increase productivity.
- Maintained open-door policy to encourage employee communication and conflict resolution.
- Made recommendations for corrective action in employees with performance issues.
- Drafted and implemented policies, procedures and employee handbook for over 70 employees.
- Developed comprehensive interview guides to improve candidate quality and evaluate personal compatibility.
- Reviewed and responded to urgent HR-related escalations.
- Tracked and reported on employee satisfaction metrics to identify trends and meet diverse business needs.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution and employee accountability.
Complete Care Specialist
Healthfirst Health Plan
12.2014 - 02.2019
- Assisted seniors enrolling into Healthfirst Medicare Advantage and long term care plans
- Conducted home visits to complete enrollment
- Assisted with Maximus plan to plan transfer Call
- Developed relationships with prospective members, community leaders, community partners and current business partners
- Maintained Healthfirst visibility in the community by monitoring multiple
- Marketing locations and events
- Ensured prospective members were enrolled properly
Facilitated Enroller
Healthfirst Health Plan
05.2012 - 12.2014
- Educated consumers about State funded Health Insurance programs such as Medicaid, Child Health Plus, Family Health Plus and Obama Care
- Assisted clients completing their Health Insurance applications
- Assisted clients with renewing their Health Insurance Coverage
- Created a network of relations with providers and facilities
Multiple Lines Representative
State Farm
09.2009 - 05.2012
- Sold company’s different types of policies and bank products
- Managed computer system in order to do insurance quotes and applications
- Customer Service
- Provided Financial and Insurance Advice
Preschool Teacher
Family Day Care Center
08.2008 - 06.2009
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Thought english as a second language
Preschool Teacher
Bilingual Educational Center
08.2007 - 06.2009
- Maintained organized, fun and interactive classroom to help children feel safe.
- Thought English as a second language
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
Education
Student of Bachelor of Science - Psychology
Liberty University
Lynchburg, VA05.2026
License - Property And Casualty
On-site Insurance School
12.2011
License - Accident And Health Lic
POHS Institute
12.2010
Associate of Arts - Interior Design
Infotep
11.2008
Skills
- Bilingual (English & Spanish)
- Creative
- Organized
- Responsible
- Microsoft Office skills
- Reliable
- Able to maintain excellent human relations
- Able to multitask
- Self-Motivated always striving to succeed
- Outgoing personality
- Efficient
- Able to work in a team environment
- Music knowledge
- Self-motivated
Timeline
Assistant VP
BrokerConnect Insurance Agency
03.2022 - Current
HR Director
Lehigh Valley Homecare LLC
02.2021 - 03.2022
Complete Care Specialist
Healthfirst Health Plan
12.2014 - 02.2019
Facilitated Enroller
Healthfirst Health Plan
05.2012 - 12.2014
Multiple Lines Representative
State Farm
09.2009 - 05.2012
Preschool Teacher
Family Day Care Center
08.2008 - 06.2009
Preschool Teacher
Bilingual Educational Center
08.2007 - 06.2009
Student of Bachelor of Science - Psychology
Liberty University
License - Property And Casualty
On-site Insurance School
License - Accident And Health Lic
POHS Institute
Associate of Arts - Interior Design
Infotep
Similar Profiles
Tina ReedTina Reed
Licensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCYLicensed Insurance Producer/CSR at FARMERS INSURANCE AGENCY/NAZE PERRY INSURANCE AGENCY
Anne Marie HuffAnne Marie Huff
Client Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance AgencyClient Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance Agency
Dawn LongoDawn Longo
Commercial Account Executive at Risman Insurance Agency/Hurley Insurance AgencyCommercial Account Executive at Risman Insurance Agency/Hurley Insurance Agency
ROBERT E. SHOTKOROBERT E. SHOTKO
Warehouse Operations Supervisor at Liberty Coca-ColaWarehouse Operations Supervisor at Liberty Coca-Cola
Alexander StasiulaitisAlexander Stasiulaitis
Customer Success Partner at Maersk Agency USA IncCustomer Success Partner at Maersk Agency USA Inc