Judith Hernandez
Fort Worth,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Account Specialist
World Finance
03.2019 - 07.2021
- Kept detailed records of daily activities through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Built relationships with customers and community to promote long term business growth.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Presented professional image consistent with company's brand values.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
Interim Customer Service Supervisor
Burlington Coat Factory Department Store
01.2008 - 03.2014
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Upheld high standards of professionalism while interacting with customers, representing the company brand positively at all times.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Reduced customer complaints by promptly identifying issues and implementing solutions.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored team performance and provided constructive feedback for continuous improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Tarrant County College District
Fort Worth, TXHigh School Diploma -
RL PASCHAL
Fort Worth, TX05.2009
Skills
- Document Management
- Customer relationship development
- Processing payments
- Cash Handling
- Account Administration
- Customer Engagement
- Friendly, Positive Attitude
- Customer Service
- Calm Under Pressure
- Good Telephone Etiquette
- Dependable and Responsible
- Critical Thinking
- Data Entry
- Data Management
- Problem-Solving
- Supervision and leadership
- Flexible and Adaptable
- Territory Growth
- Documentation skill
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Account Specialist
World Finance
03.2019 - 07.2021
Interim Customer Service Supervisor
Burlington Coat Factory Department Store
01.2008 - 03.2014
Tarrant County College District
High School Diploma -
RL PASCHAL