Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Judith Hernandez

Waxahachie,Tx

Summary

Resourceful Customer Service Representative with 10+ years of experience. Committed to forging strong customer relationships and ensuring satisfactory problem resolutions. Skilled in active listening and effective verbal and written communication. Maintain poise, composure, and focus during stressful situations requiring patience. Unique interpersonal instincts driven by an appreciation for relationship building and active listening skills.

Public accounting professional with solid foundation in financial analysis, auditing, and tax preparation. Demonstrates strong focus on team collaboration and adaptability to changing needs. Highly reliable with skills in GAAP, financial reporting, and client communication. Known for professionalism, organizational skills, and drive to achieve impactful results.

Overview

13
13
years of professional experience

Work History

Dispatch/ Accounting

Crossroads Transportation
08.2021 - 04.2024
  • Performed personal bookkeeping services
  • Prepared invoices for billing clients
  • Oversee the recruiting, interviewing, and hiring of new staff
  • Prepared and processed payroll information
  • Maintained files of work and services performed
  • Maintained accurate records of incoming and outgoing shipments, including tracking numbers and delivery status
  • Utilized GPS systems to provide real-time updates to customers regarding estimated arrival times of their packages

Human Resources Assistant

Countrywide Of Dallas
06.2014 - 08.2020
  • Assist customers with pending accounts that needed to be updated for recovery of vehicle
  • Oversee the recruiting, interviewing, and hiring of new staff
  • Recorded data for each employee, including addresses, weekly earnings, absences, amount of sales, or production, supervisory reports on performance, and dates of and reasons for terminations
  • Prepared badges, passes and identification cards and performed other security-related duties
  • New hire packets and materials for distribution to newly hired employees
  • Filed papers and documents into employee files

Court Specialist II

City Of Dallas
11.2010 - 04.2014
  • Provided specialized customer service to citizens with Class C misdemeanor citations
  • Worked in conjunction with a variety of units within Court & Detention Services, Judiciary, and City Attorney's Office
  • Received payments and provided receipt of payment to citizens and updated case data
  • Answered questions from citizens in person and over telephone regarding procedures, tickets, fine schedules, payment plans, and other options
  • Scheduled court dates for citizens requesting a trial; provided citizen with document listing date, time, and courtroom
  • Set up payment plans or work release arrangements in accordance with court orders
  • Processed and validated security bonds submitted by attorneys

Education

Associates of Arts -

Cedar Valley College
Lancaster, Tx
05.2019

High school or equivalent -

A plus Academy
Dallas, Tx
05.2006

Skills

  • Accounting
  • Computer Literacy
  • Customer Service
  • Data Analysis
  • Accounts receivable management
  • Accounts payable management
  • Bookkeeping
  • Customer service
  • Problem-solving
  • Multitasking
  • Employee training

Languages

Spanish
Full Professional

Timeline

Dispatch/ Accounting

Crossroads Transportation
08.2021 - 04.2024

Human Resources Assistant

Countrywide Of Dallas
06.2014 - 08.2020

Court Specialist II

City Of Dallas
11.2010 - 04.2014

High school or equivalent -

A plus Academy

Associates of Arts -

Cedar Valley College
Judith Hernandez