Judith Hickman
Rockport
Summary
Dynamic individual with hands-on experience in OS&D and Trucking Industry and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
42
42
years of professional experience
Work History
Service Center Support
FedEx Freight
01.2001 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Duties performed include OS&D, billing, appointment, inbound planning
Customer Service Manager, Sales Associate
Walmart
08.2008 - 01.2021
- Analyzed customer feedback to identify trends and drive improvements in service delivery processes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved complex customer issues by employing effective problem-solving techniques and conflict resolution strategies.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed cash drawer, ensuring balanced registers at shift end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Positions held at Walmart were Customer Service Manager, Electronics Sales Associate, Product Sales Associate, People Greeter, Cashier, Courtesy Desk Associate
Store Manager, Cashier
Pifers Service Center
08.1997 - 06.2004
- Led daily operations to enhance customer service and streamline workflows.
- Developed and implemented training programs for new staff, improving team performance.
- Managed inventory levels using point-of-sale systems to minimize stock discrepancies.
- Analyzed sales data to identify trends and adjust merchandising strategies effectively.
- Fostered a positive work environment through effective communication and team-building activities.
- Oversaw budgeting processes, ensuring cost control and maximizing profit margins.
- Collaborated with vendors to negotiate contracts, enhancing product variety and quality.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Office Manager
City Beer Distributing
10.1983 - 10.2000
- Oversaw daily office operations, ensuring efficient workflow and communication among departments.
- Managed inventory and procurement processes, optimizing supply chain efficiency for timely deliveries.
- Developed and implemented office policies, enhancing operational consistency and employee compliance.
- Coordinated staff schedules and assignments, improving resource allocation and team productivity.
- Monitored financial transactions, maintaining accurate records and supporting budget management efforts.
- Trained new employees on office procedures and software tools, fostering a knowledgeable workforce.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Worked with major breweries and trucking companies to ensure product was ordered and that it was delivered in a timely manner.
- Monthly accounting paperwork that was sent to accountant quarterly.
- Responsible for daily inventory counts of warehouses, ensuring accurate product availability.
- Developed program to do monthly ordering of product.
Education
High School Diploma -
Parkersburg South High School
Parkersburg, WV05-1982
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Active listening
- Organization and time management
Timeline
Customer Service Manager, Sales Associate
Walmart
08.2008 - 01.2021
Service Center Support
FedEx Freight
01.2001 - Current
Store Manager, Cashier
Pifers Service Center
08.1997 - 06.2004
Office Manager
City Beer Distributing
10.1983 - 10.2000
High School Diploma -
Parkersburg South High School