Summary
Overview
Work History
Education
Skills
Timeline
Generic

JUDITH HUGUNIN

OVERLAND PARK,KS

Summary

Promoting lasting customer satisfaction by delivering quality service and unparalleled support. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs, and providing solutions to resolve issues to customer satisfaction Educates members on the use of benefits and estimated delivery time frame. Increase customer satisfaction, and build lasting relationships with members and clients Team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic, and results-oriented partnerships, and growing businesses. A hardworking and passionate job seeker with strong organizational skills Ready to help the team achieve company goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

CONVEY HEALTH SOLUTIONS
06.2021 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Answer 50-70 CALLS PER DAY, OFTEN MORE flow of customer calls with minimal wait times.
  • EFFECTIVELY SECURED ORDERS TO INCREASE SALES
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

MEMBER

MARITZ/IPSOS
01.2016 - 06.2020
  • ASSIGNED INDEPENDENT CONTRACTORS, AND AUDITS TO VARIOUS LOCATIONS IN ALL 50 STATES. CONDUCTING CLIENT AUDITS FOR VARIOUS GAS RETAILERS TO AUDIT CUSTOMER SERVICE. AUDITS FOR HOME DEPOT, WALMART, FARM, AND TRACTOR DEALERSHIPS FOR EFFICIENCY IN HELPING THEM FIND PRODUCTS FOR THEIR NEEDS AT RETAILERS.
  • ASSISTED AUDITORS WITH PROBLEMS AND QUESTIONS FOR ON-SITE AUDITS AND PROVIDED RESOLUTIONS FOR ALL ISSUES.
  • HANDLED INBOUND CALLS AND OUTBOUND CALLS TO ASSIST AUDITOR PRODUCT INFORMATION AND LOCATION.

Education

DEGREE IN COMPUTER O[ERATIONS - IBM COMPUTER

KANSAS CITY BUSINESS COLLEGE
Kansas City, MO
12.1967

Associate of Science - ACCOUNTING

PLATT BUSINESS COLLEGE
Overland Park, KS
01.1983

High School Diploma -

ST.JOSEPH HIGH SCHOOL
Shawnee, KS
06.1967

Skills

  • Accounts Payable
  • Payroll
  • Accounts Receivable
  • Microsoft Office
  • Attention to Detail
  • Knowledgeable on Health Insurance Benefits
  • Educating members and Clients benefits

Timeline

Customer Service Representative

CONVEY HEALTH SOLUTIONS
06.2021 - 08.2023

MEMBER

MARITZ/IPSOS
01.2016 - 06.2020

DEGREE IN COMPUTER O[ERATIONS - IBM COMPUTER

KANSAS CITY BUSINESS COLLEGE

Associate of Science - ACCOUNTING

PLATT BUSINESS COLLEGE

High School Diploma -

ST.JOSEPH HIGH SCHOOL
JUDITH HUGUNIN