Judith Hyland
Newtown
Summary
Results-driven COO with a focus on operations management, compliance, and risk mitigation. Proven track record in process improvement and strategic planning to enhance service delivery.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Athena Health Care Systems
Farmington, CT
02.2024 - Current
- Directed operational strategy to enhance service delivery and patient care quality.
- Streamlined processes to improve efficiency across multiple departments within the organization.
- Mentored leadership team to foster a culture of continuous improvement and accountability.
- Implemented data-driven decision-making to optimize resource allocation and operational workflow.
- Assumed risk management role in 2024.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Drove revenue growth with the successful launch of new products and services to meet customer needs.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Cultivated strategic alliances, forging relationships with industry leaders that facilitated knowledge exchange and co-innovation.
- Managed financial, operational and human resources to optimize business performance.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Compliance Officer
Athena Health Care Systems
Farmington, CT
02.2012 - Current
- Developed and implemented compliance policies to ensure adherence to regulatory standards.
- Conducted regular audits to identify risks and recommend corrective actions.
- Collaborated with cross-functional teams to enhance compliance training programs.
- Monitored changes in healthcare regulations and updated internal procedures accordingly.
- Led investigations into compliance violations, ensuring timely resolution and reporting.
- Managed relationships with regulators, maintaining open lines of communication to ensure transparent operations.
- Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.
- Mitigated legal risks by proactively identifying gaps in existing policies and recommending improvements.
Director of Social Work Admininstration
Athena Health Care Systems
Farmington, CT
03.2006 - 02.2024
- Led social work initiatives to enhance patient care and support services across the 40 Athena Health Care facilities.
- Developed and implemented strategic programs to improve community health outcomes and access to resources.
- Oversaw interdisciplinary team collaboration, ensuring alignment with organizational goals and compliance standards.
- Mentored social work staff, fostering professional development and enhancing service delivery effectiveness.
- Conducted training sessions on best practices in social work, improving staff competency and service quality.
- Planned and monitored staff hiring, disciplinary actions, and continuing education initiatives.
- Developed and implemented departmental goals, plans and standards consistent with administrative, legal, and ethical requirements of organization.
- Improved documentation standards across the department, ensuring compliance with regulatory requirements and best practice guidelines.
- Implemented new policies and procedures that aligned with best practice standards, resulting in more effective delivery of services.
- Managed a diverse team of social workers, providing ongoing support and training to ensure optimal performance.
- Provided leadership, guidance and support to staff members.
- Developed and implemented training programs for staff.
Vice President, Assisted Living
Athena Communities
CT
10.1997 - 09.2006
- Responsibilities included overseeing the development and management of nine assisted living/retirement communities, focusing on marketing, financial management, customer service, human resources and recruitment.
- Assured compliance with state, local and federal regulatory agencies.
- Led strategic initiatives to enhance community engagement and resident satisfaction.
- Analyzed market trends to inform strategic decision-making and drive competitive advantage.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Provided strong leadership to enhance team productivity and morale.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Developed and implemented operational policies to optimize resource allocation.
- Oversaw multi-million dollar budget planning, ensuring financial sustainability across all projects.
- Fostered partnerships with local organizations to expand service offerings and improve community relations.
Director of Social Work Administration
Athena Health Care Systems
CT
02.1988 - 10.1997
- Responsible for the operational management, quality assurance and regulatory compliance of all social work and admission departments within the Athena Health Care system.
- Responsible for the pre-opening and opening phase of all new SNF facilities in the Athena Health Care portfolio.
- Researched market trends and implemented innovative programs and processes to improve resident outcomes.
Education
Master of Science - Social Work
Southern Connecticut State University
New Haven, CT05-1990
Bachelor of Science - Social Work
Southern Connecticut State University
New Haven, CT05-1982
Skills
- Operations management
- Cross-functional teamwork
- Strategic planning
- Process improvement
- Executive leadership
- Compliance management
- Risk management
- Operations oversight
Certification
LCSW State of CT
Timeline
Chief Operating Officer
Athena Health Care Systems
02.2024 - Current
Compliance Officer
Athena Health Care Systems
02.2012 - Current
Director of Social Work Admininstration
Athena Health Care Systems
03.2006 - 02.2024
Vice President, Assisted Living
Athena Communities
10.1997 - 09.2006
Director of Social Work Administration
Athena Health Care Systems
02.1988 - 10.1997
Master of Science - Social Work
Southern Connecticut State University
Bachelor of Science - Social Work
Southern Connecticut State University