Judith Irizarry
Brooklyn
Summary
Results-driven practice manager with experience in optimizing clinic operations and enhancing team collaboration. Skilled in inventory management and staff training, contributing to improved service delivery and client satisfaction. I have over 20 years of experience in the veterinary field in almost every aspect of the business. It is my passion and goal to provide the best care for patients, the clients and also manage a fun and caring environment.
Knowledgeable Practice Manager with proven track record in overseeing operations and improving patient care. Successfully managed multidisciplinary teams and implemented efficient practice systems. Demonstrated leadership in optimizing workflow and enhancing patient satisfaction.
Overview
18
18
years of professional experience
Work History
Veterinary Technician
Ark Life Veterinary Hospital
Brooklyn
07.2024 - Current
- Assisted in administering vaccinations and medications to pets, ensuring compliance with veterinary protocols.
- Monitored animal vital signs during procedures, providing critical support to veterinarians.
- Maintained sterile surgical environments, contributing to successful outcomes in surgical interventions.
- Educated pet owners on post-operative care and preventive health measures, enhancing client relationships.
- Conducted routine laboratory tests, improving diagnostic accuracy for various conditions.
- Managed inventory of medical supplies and equipment, ensuring availability for daily operations.
- Collaborated with team members to streamline workflow processes, increasing clinic efficiency.
- Trained new staff on safety protocols and operational procedures, fostering a knowledgeable workplace environment.
Practice Manager
Ivy Pets Veterinary Hospital
Brooklyn, NY
08.2022 - 05.2023
- Streamlined appointment scheduling to enhance client satisfaction and reduce wait times.
- Managed daily operations, ensuring efficient workflow among veterinary staff and support teams.
- Implemented inventory management systems to optimize supply levels and minimize waste.
- Trained and mentored junior staff on standard operating procedures and client interaction protocols.
- Developed staff performance evaluations to improve service delivery and operational efficiency.
- Established financial tracking methods to monitor expenses, improving budget adherence across departments.
- Enhanced communication channels between veterinarians, staff, and clients for improved service coordination.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of 12 office personnel, including 3 doctors.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
Practice Manager
Veterinary Care Group
Little Neck, NY
01.2019 - 05.2023
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Spearheaded initiatives aimed at improving community relations, including hosting events such as health fairs or seminars on relevant topics in healthcare management.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing initiatives.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
Veterinary Technician
Veterinary Emergency Referral Group (VERG)
Brooklyn, NY
08.2008 - 02.2014
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
Education
CASAC Counselor - Substance Abuse Counseling
College of Staten Island
Staten Island, NY01-2011
Skills
- Intravenous catheterization
- Medication administration
- Surgical assistance
- Surgical procedures and support
- Vaccine administration
- Medical history collection
- General anesthesia monitoring
- Laboratory skills
- Surgical preparation
- Client education
- Anesthesia administration
- Thoracic and abdominal radiograph
- Emergency and preventive care
- Euthanasia procedures
- Supply restocking
- Vaccinations
- Dental procedures
- Controlled substance management
- Jugular intravenous catheterization
- Procedure support
Timeline
Veterinary Technician
Ark Life Veterinary Hospital
07.2024 - Current
Practice Manager
Ivy Pets Veterinary Hospital
08.2022 - 05.2023
Practice Manager
Veterinary Care Group
01.2019 - 05.2023
Veterinary Technician
Veterinary Emergency Referral Group (VERG)
08.2008 - 02.2014
CASAC Counselor - Substance Abuse Counseling
College of Staten Island