Judith Jackson
Fort Worth,TX
Summary
Adaptable professional with 12 years of proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the Remote Customer Service Representative role at your company.
Overview
14
14
years of professional experience
Work History
Real Estate Coordinator
Anywhere Real Estate
01.2023 - 08.2024
- Answered Incoming calls promptly and professionally, addressing customers inquiries with empathy and patience
- Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
- Proficiently handled high call volumes while maintaining quality service standards
- Met performance goals and call center metrics in a fast-paced performance setting
- Built trust with customers through personalized conversations
- Used database system to record notes and call information
Call Center Manager
Pilot Catastrophe Services
01.2011 - 01.2022
- Conducted weekly meetings with staff members to discuss performance goals
- Monitored calls and provided feedback to agents on performance quality and accuracy
- Trained and mentored team members in best practices in customer service
- Created detailed reports on operational performance metrics such as average handle time and abandonment rate
Education
Medical Billing & Coding Certificate -
Iverson Business College
Fort Worth, TX01.2010
Skills
- Problem Solving
- Quality Control
- Brand Representation
- Call Center Operations
- Inbound Phone Call Management
- Training and Development
Timeline
Real Estate Coordinator
Anywhere Real Estate
01.2023 - 08.2024
Call Center Manager
Pilot Catastrophe Services
01.2011 - 01.2022
Medical Billing & Coding Certificate -
Iverson Business College
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