Judith Joseph
East Elmhurst,NY
Summary
Results driven Assitant General Managment with 10+years of experince. Proven track record in team management and customer service excellence. Skilled in inventory management and fostering team development, driving profitability while ensuring compliance with food safety standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Banquet Captain
Cipriani
09.2018 - Current
- Supervised banquet staff to ensure seamless event execution and guest satisfaction.
- Coordinated logistics for events, optimizing setup and breakdown processes.
- Trained new team members on service standards and operational procedures.
- Implemented quality control measures to maintain high service standards during events.
- Collaborated with kitchen staff to synchronize food service and presentation timelines.
- Resolved guest inquiries and complaints promptly, ensuring positive experiences at all events.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
Assistant General Manager
Hill Country Chicken
03.2015 - 07.2018
- Led daily operations to enhance customer service and optimize workflow efficiency.
- Developed training programs for staff, fostering skill development and team cohesion.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Analyzed sales data to identify trends and adjust strategies for revenue growth.
- Oversaw compliance with health and safety regulations, ensuring a safe dining environment.
- Handled cash accurately and prepared deposits.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Associate of Science - Management
Queensborough Community College
Oakland Gardens, NYSkills
- Team management
- Team member development
- Food safety and sanitation
- Inventory management
- Customer service
Certification
Food Handler Certificate expected completion- March 2026
Timeline
Banquet Captain
Cipriani
09.2018 - Current
Assistant General Manager
Hill Country Chicken
03.2015 - 07.2018
Associate of Science - Management
Queensborough Community College