Dynamic Senior Vice President at IC Federal Credit Union, excelling in strategic leadership and operational excellence. Drove significant business growth through innovative policies and procedures, enhancing member experience and compliance. Cultivated high-performing teams while leveraging KPI tracking to optimize performance and achieve organizational objectives.
Work History
Secretary
3 Years
Household Finance | 09.1976 - 09.1979
Fitchburg
Led strategic planning initiatives supporting lending, deposit growth, and member experience improvements. 2. Directed cross-functional teams to align operations with regulatory requirements and credit union objectives. 3. Evaluated financial performance, risk exposure, and portfolio trends to inform executive decision-making. 4. Oversaw policy development, ensuring consistent application across branches and business units. 5. Collaborated with senior leaders to improve operational efficiency and service delivery standards. 6. Monitored compliance activities, strengthening internal controls and audit readiness. 7. Mentored managers on performance expectations, accountability, and leadership development. 8. Presented business insights and recommendations to executive stakeholders to support long-term planning.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
Senior Vice President
31 Years 5 Months
IC Federal Credit Union | 01.1982 - 06.2013
Fitchburg
Led strategic planning initiatives supporting lending, deposit growth, and member experience improvements. 2. Directed cross-functional teams to align operations with regulatory requirements and credit union objectives. 3. Evaluated financial performance, risk exposure, and portfolio trends to inform executive decision-making. 4. Oversaw policy development, ensuring consistent application across branches and business units. 5. Collaborated with senior leaders to improve operational efficiency and service delivery standards. 6. Monitored compliance activities, strengthening internal controls and audit readiness. 7. Mentored managers on performance expectations, accountability, and leadership development. 8. Presented business insights and recommendations to executive stakeholders to support long-term planning.
Hired and managed employees to maximize productivity while training staff on best practices and protocols.
Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
Personal Assistant to County Secretary and Head of County Public Service at Nairobi City County GovernmentPersonal Assistant to County Secretary and Head of County Public Service at Nairobi City County Government