Judith Keller
Jacksonville Beach,FL
Summary
Proven leader in nursing and healthcare management, adept at fostering collaborative environments and improving patient satisfaction. At the State of Maryland, I spearheaded initiatives that enhanced care quality and streamlined processes, leveraging skills in clinical leadership and compassionate care. My approach has consistently resulted in more efficient, patient-centered services and a cohesive team dynamic.
Overview
30
30
years of professional experience
Work History
RN Manager
State Of Maryland Department Of Health And Mental Hygiene
04.1994 - 06.2008
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Consistently acted as a strong advocate for patients and their families, ensuring that their needs were met while navigating complex healthcare systems.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Established strong relationships with interdisciplinary teams for seamless coordination of patient care services.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Demonstrated commitment to ongoing professional development by attending relevant conferences, workshops, and training sessions to stay current on the latest trends and best practices within nursing supervision.
- Streamlined nurse scheduling, ensuring adequate coverage and minimizing overtime expenses.
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
RN Case Manager
State Of Maryland Department Of Health And Mental Hygiene
11.1978 - 04.1994
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Educated patients and caregivers on healthcare protocols and processes.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Assisted in the development of policies and procedures that improved the efficiency of case management processes within the organization.
RN Addictions Counselor
State Of Maryland
01.1984 - 03.1993
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Managed care from admission to discharge.
Education
Bachelor of Science - Nursing Practice
University of Maryland - Baltimore County
Baltimore, MD06.1988
Associate of Arts - Nursing
Catonsville Community College
Baltim06.1982
Licensed Practical Nurse - Nursing
Danville Practical Nursing School
Danville, PA12.1978
Skills
- Nursing Documentation
- Clinical assessment
- Clinical Leadership
- Quality Improvement
- Self-reflection
- Compassionate Care
- Staff Supervision
- Staff Scheduling
- Medication Dispensing
- Staff Management
Timeline
RN Manager
State Of Maryland Department Of Health And Mental Hygiene
04.1994 - 06.2008
RN Addictions Counselor
State Of Maryland
01.1984 - 03.1993
RN Case Manager
State Of Maryland Department Of Health And Mental Hygiene
11.1978 - 04.1994
Bachelor of Science - Nursing Practice
University of Maryland - Baltimore County
Associate of Arts - Nursing
Catonsville Community College
Licensed Practical Nurse - Nursing
Danville Practical Nursing School
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