Judith Kennedy
Winchester
Summary
Dynamic customer service professional with a proven track record at QVC, excelling in problem-solving and communication. Adept at training teams and enhancing service delivery, I leverage strong data management skills and a friendly demeanor to foster customer satisfaction and operational efficiency. Committed to achieving high standards in fast-paced environments.
Recent graduate with foundational knowledge in [Medical Billing and Data Entry] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Remote Customer Service Support
QVC
01.2019 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Took customer orders and had them shipped out
- Answered inbound and outbound calls
Customer Service Manager
Royal Farms
06.2017 - 07.2022
- Assisted in resolving customer inquiries through effective communication and problem-solving techniques.
- Provided support in training new team members on customer service protocols and procedures.
- Engaged with customers to gather feedback and enhance service delivery processes.
- Contributed to maintaining accurate records of customer interactions using CRM software.
- Learned company policies and product information to assist customers effectively.
- Collaborated with cross-functional teams to ensure timely resolution of customer issues.
- Supported team efforts in achieving high levels of customer satisfaction through proactive outreach.
Cafeteria Manager
Pearl River Central High School
11.2014 - 10.2016
- Managed daily operations of cafeteria, ensuring compliance with health and safety regulations.
- Supervised staff, providing training and mentoring to enhance service quality and efficiency.
- Developed menus aligned with nutritional guidelines, catering to diverse dietary needs.
- Implemented inventory control procedures, optimizing stock levels and minimizing waste.
- Coordinated vendor relationships, negotiating contracts for food supplies and services.
- Used Excel to analyze daily financial statements, balance statements and reimbursable meals.
Education
Associates Degree in Medical Billing - Medical Billing And Reimbursement
Bryant & Stratton College
NY05-2024
Skills
- Data entry
- Microsoft Word
- Microsoft Excel
- Friendly, positive attitude
- File management
- Word processing
- Filing and data archiving
- Data management
- Office administration
- Accuracy and attention to detail
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- graduated with honors in medical billing
Certification
- Certified [ Medical Billing] - CSS
Languages
English
Native or Bilingual
Awards Dean's list, Honor Roll
Dean's List every semester , A and B honor roll with Bryant an Stratton
Timeline
Remote Customer Service Support
QVC
01.2019 - 09.2023
Customer Service Manager
Royal Farms
06.2017 - 07.2022
Cafeteria Manager
Pearl River Central High School
11.2014 - 10.2016
Associates Degree in Medical Billing - Medical Billing And Reimbursement
Bryant & Stratton College
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