Judith Lara
Pasadena,CA
Summary
I am a Marketing and Business Administration Professional who has stellar technology, communication and people’s skills, who works well in fast-paced environments. I am also bilingual (Spanish and English). I seek to improve streamline and improve processes for efficiency and productivity
Overview
6
6
years of professional experience
Work History
Case Manager
CBRE
Pasadena, CA
08.2022 - Current
- Co-created an online electronic game, RAC-On, which is played weekly by the Risk Assessment Center staff
- This electronic game is designed to facilitate team building, and challenge staff with scenarios and questions related to Covid-19 and CBRE protocol. This has resulted in a team that does not let each other fail, is extremely dedicated to our mission and our leadership, pushing operational excellence forward
- Worked with internal team members to remedy issues with preemptive solutions.
- Conducted virtual employee interviews documenting occurrences of COVID -19 for risk assessment in the workplace
- Made preliminary quarantine decisions based on available health and safety regulations
- Achievements in Leading People, Stress Management, Presentation Skills, Project Management, Team Management, and Strategic Thinking.
- Identified and responded to employees requests and concerns through email and phone for both English and Spanish speaking customers.
- Designed insightful and attractive PowerPoint presentations.
- Managed file archival and information retrievals.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Devised and implemented effective interviewing techniques and strategies to identify best solution for employees.
- Maintained and managed customer files and databases.
- Met customer service objectives by providing superior customer service to English and Spanish-speaking.
- Increased efficiency and team productivity by promoting operational best practices.
Bilingual Care Specialist
Public Health Institute, PHI
Pasadena, CA
01.2021 - 07.2022
- Conduct 25-30 daily phone interviews with Covid-19 positive cases and their contacts to capture accurate data in San Bernardino County, Butte County, Washington County, and Kaiser Permanente using CRM platforms (Cal Connect, MARI, ARIAS)
- Conducted 100-150 weekly calls to COVID-19 cases and their contacts to notify of potential exposure
- Educated on safety protocols for effective quarantine/isolation, (following CDC /county regulation), provided emotional support, and referred resources in the community such as rent and food assistance
- Contributed on special projects teams that worked in multiple counties and assisted with case investigation, notification and case recovery
- Actively listened to concerns in a manner that is consistent with agency values with empathetic approach
- Interacted with internal programs and external sources such as community personnel.
Team Lead
Macy’s Store
Los Angeles, CA
09.2017 - 12.2021
- Trained team members to achieve professional growth
- Built strong relationships with customers through positive attitude and attentive response.
- Collaborated to achieve annual goals.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
Education
Bachelor of Science - Marketing
California State University
Associates - Arts, Business Administration
Pasadena Community College
Skills
Organizational, management, detailed, and team leadership skills
Additional Information
- CERTIFICATIONS: , Mental Health First Aid (2021) COVID-19 Training (2021) Understanding Unconscious bias (2021) Business Communication Platform (2021) Providing telephone customer service (2021) Emotional Intelligence (2021) HIPPA privacy (2021) Harassment Prevention (2021) Navigating the workplace with Emotional intelligence (2021)
Timeline
Case Manager
CBRE
08.2022 - Current
Bilingual Care Specialist
Public Health Institute, PHI
01.2021 - 07.2022
Team Lead
Macy’s Store
09.2017 - 12.2021
Bachelor of Science - Marketing
California State University
Associates - Arts, Business Administration
Pasadena Community College