Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Judith Loya-Mendoza

Las Vegas

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

VIP Plastic Surgery
01.2017 - 10.2023
  • Greeted and assisted patients, ensuring a positive first impression of the organization.
  • Managed incoming calls, routing them to appropriate departments efficiently.
  • Scheduled appointments and coordinated meeting logistics for staff and patients.
  • Maintained organized front desk area, promoting a professional environment.
  • Supported administrative tasks by filing documents and organizing office supplies.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved patient issues quickly and notified supervisor immediately when problems escalated.
  • Increased patient retention and enhanced patient experience by maintaining maintaining customer satisfaction.
  • Implemented electronic health record systems, improving data accessibility and efficiency.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Implemented inventory management practices to ensure optimal stock levels of products and supplies.
  • Analyzed skin condition and made appropriate product/treatment recommendations.
  • Built and maintained professional relationships with vendors and suppliers.

Front Desk Receptionist

Jeff E Moxley
06.2011 - 12.2016
  • Maintained accurate records of patient accounts, facilitating timely follow-up on outstanding balances.
  • Implemented improved billing procedures, enhancing overall accuracy and reducing claim rejections.
  • Coordinated surgical schedules, optimizing patient flow and minimizing delays.
  • Communicated with medical staff to confirm procedures and resource availability.
  • Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Head Hostess

M Resort
01.2009 - 06.2011
  • Managed seating arrangements to optimize guest flow and enhance dining experience.
  • Trained and mentored junior host staff on customer service protocols and reservation systems.
  • Coordinated with kitchen and waitstaff to ensure timely service during peak hours.
  • Developed and implemented efficient check-in procedures for reservations, reducing wait times.
  • Oversaw daily operations, ensuring compliance with health and safety regulations in the dining area.
  • Resolved guest inquiries and complaints, maintaining high standards of hospitality and satisfaction.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
  • Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Education

High School Diploma -

Southeast Career Technical Academy
Las Vegas, NV
06-2008

Skills

  • Spanish Translation
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Administrative skills
  • Office organization
  • Payment processing

Accomplishments

    Dedicated receptionist with 11+ years of experience in customer service, scheduling and administrative support. Proven track record of enhancing office efficiency and delivering exceptional service. Successfully managed high volume phone lines and patient interactions.

Certification

Dermotology license

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Receptionist

VIP Plastic Surgery
01.2017 - 10.2023

Front Desk Receptionist

Jeff E Moxley
06.2011 - 12.2016

Head Hostess

M Resort
01.2009 - 06.2011

High School Diploma -

Southeast Career Technical Academy

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