Judith Luis
San Antonio,TX
Summary
Client service coordinator at Casa Linda Homecare, excelling in client relationship building and quality assurance with over 20 years of experience addressing customer requests and concerns. Excelling in client relationship building and quality assurance. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
29
29
years of professional experience
Work History
Client Service Coordinator
Casa Linda Homecare
10.2011 - Current
- Coordinated client service initiatives to enhance customer satisfaction and retention.
- Implemented communication strategies to streamline interactions between clients and care providers.
- Developed training materials to support onboarding of new staff in client service protocols.
- Monitored service delivery for compliance with regulatory standards and quality assurance measures.
- Collaborated with healthcare professionals to assess client needs and tailor care plans effectively.
- Analyzed feedback trends to identify areas for improvement in service delivery processes.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
Scheduling Coordinator
Nix Homecare
07.2005 - 09.2011
- Coordinated scheduling for homecare staff, optimizing resource allocation and service delivery.
- Implemented process improvements to enhance operational efficiency in appointment management.
- Facilitated communication between caregivers and clients to ensure timely service updates.
- Developed training materials for new scheduling software to streamline onboarding processes.
Scheduling Coordinator
Professional Caretakers
01.1997 - 07.2005
- Coordinated scheduling for caregivers, ensuring optimal coverage and client satisfaction.
- Managed communication between clients and staff to confirm appointments and address concerns.
- Streamlined scheduling processes using electronic health records systems for efficiency.
- Developed training materials for new hires on scheduling protocols and software usage.
Education
High School Diploma -
South San Antonio
San Antonio, TXSkills
- Scheduling and planning
- Customer relations
- Client relationship building
- Knowledge with Vesta and EVV
- Strong organization
- Referrals
- Client and provider orientation
- QA (Quality Assurance)
- Payroll
- HR (in home provider orientation)
- Time management
- Professionalism and etiquette
- Client support
Languages
Spanish
Native or Bilingual
Timeline
Client Service Coordinator
Casa Linda Homecare
10.2011 - Current
Scheduling Coordinator
Nix Homecare
07.2005 - 09.2011
Scheduling Coordinator
Professional Caretakers
01.1997 - 07.2005
High School Diploma -
South San Antonio