Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Judith Madidi

Houston,TX

Summary

Experienced Cargo Agent managing efficient, secure and compliant movement of goods. Expert in maintaining accurate cargo records and resolving customer issues quickly.

Overview

6
6
years of professional experience

Work History

Cargo Operations Agent

United Airlines
06.2018 - 08.2023
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
  • Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
  • Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
  • Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Implemented and maintained security protocols to safeguard cargo shipments.
  • Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
  • Prepared hazardous material shipments in compliance with safe handling practices.
  • Negotiated and arranged transport of goods with shipping or freight companies.
  • Liaised with customers provide status updates and explain cargo shipment delays.
  • Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
  • Examined cargo and freight shipments to check goods' condition.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Advised clients on transportation and payment methods.
  • Managed over 80 customer calls per day.

Customer Service Representative

Tailored Brands Inc
04.2017 - 05.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Fulfilled customers' special requests for merchandise and delivery times.
  • Attended to customer complaints and processed product return or replacement requests.
  • Assisted customers in making informed purchase choices and selecting products.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Cross-trained and provided backup support for organizational leadership.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased sales by 10%

Education

Bachelor's degree - International Relations

Mississippi State University
Starkville, MS
12.2012

Skills

  • Adaptability and Flexibility
  • Organizational Skills
  • Computer Literacy
  • Attention to Detail
  • Effective Communication Abilities
  • Dangerous Goods Handling
  • Air Cargo Management
  • Problem Solving Aptitude
  • Decision Making Capabilities
  • Data Entry Accuracy
  • CRM Software
  • Data Analysis

Languages

English
Full Professional
French
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Cargo Operations Agent

United Airlines
06.2018 - 08.2023

Customer Service Representative

Tailored Brands Inc
04.2017 - 05.2018

Bachelor's degree - International Relations

Mississippi State University

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Judith Madidi