Judith Madrid
El Paso,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
PROJECT MANAGER
TOVAR PRINTING
12.2021 - Current
- See to it that each job stays on track, double-checking the materials and other specifications, such as ink color and page size
- To include managing the schedule of printing jobs, and ensure each one is completed on deadline.
CUSTOMER SERVICE REPRESENTATIVE
EL PASO ELECTRIC
03.2016 - 12.2021
- Assist El Paso Electric customers with account information, negotiating collections arrangements, coordinating service requests, determining the most effective resolution to customer issues and maintaining customer accounts.
RECEPTIONIST/LEASING SPECIALIST
BALFOUR BEATTY COMMUNITIES
02.2014 - 11.2015
- Provided strong customer service to prospective residents by coordinating the entire pre-move process including but not limited to assisting applicants with completing all paperwork including applications, conducting tours of available units, providing description of community amenities, explaining wait list policies and communicating availability accurately, and making all potential residents feel at home.
Education
Andress High School
01.2003
Skills
- Effective Communication: Clear and concise verbal and written communication to interact with customers and convey information accurately
- Active Listening: The ability to attentively listen to customers, understand their needs, and respond appropriately
- Multitasking: Managing multiple customer inquiries and tasks simultaneously without compromising quality
- Adaptability: Being flexible and adapting to changing customer needs and situations with ease
- Time Management and Organization: Efficiently managing time, prioritizing tasks, and meeting deadlines in a fast-paced customer service environment
- Teamwork and Collaboration: Working effectively with colleagues and cross-functional teams to provide seamless customer support
- Leadership: Vision: Ability to set a clear direction and inspire the team
Motivation: Encouraging and guiding team members to achieve project goals
Decision-Making: Making informed choices to steer the project in the right direction
References
- Arielle Marquez, (915) 215-9347
- Jesus Palomares, (915) 275-6572
- Carolina Martinez, (915) 335-0393
Timeline
PROJECT MANAGER
TOVAR PRINTING
12.2021 - Current
CUSTOMER SERVICE REPRESENTATIVE
EL PASO ELECTRIC
03.2016 - 12.2021
RECEPTIONIST/LEASING SPECIALIST
BALFOUR BEATTY COMMUNITIES
02.2014 - 11.2015
Andress High School
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