Judith Malungkit

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
• Shouldered management responsibilities during absence of manager.
• Assisted established management staff with operational oversight, business development and process improvement strategies.

Cross training from different sector of hospitality industry

• Served food, alcoholic and non-alcoholic beverages.
• Greeted new customers, discussed specials and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Ensure guest satisfaction by giving quality service.

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflict.
• Shouldered management responsibilities during absence .
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Developed and delivered engaging sales presentations to convey product benefits.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.

• Collaborated in professional team to solve workflow issues.

Delivered great quality service for guest satisfaction