Judith Maly
WAHOO NE
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns, and managing teams of account managers. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
30
30
years of professional experience
Work History
Account Executive
NEI Global Relocation
03.2011 - 02.2024
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Worked closely with internal stakeholders to ensure timely delivery of products or services, resulting in high levels of client satisfaction.
- Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
- Participated actively in networking events representing the company professionally and expanding its reach within target markets.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Coordinated with finance department to ensure timely payment of invoices, addressing any discrepancies or issues in a prompt and professional manner.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Collaborated with internal teams to develop account strategy.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Stayed up-to-date on emerging industry trends to revitalize accounts.
- Met and exceeded service level goals to achieve standards and expectations.
- Gathered information from clients to secure accounts, verify payment and identify special requirements.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Attended monthly sales meetings and quarterly sales trainings.
- Met existing customers to review current services and expand sales opportunities.
- Recorded accurate and efficient records in customer database.
Realtor Sales Associate
Woods Bros Realty
02.1994 - 12.2010
- Increased client satisfaction by providing exceptional customer service in all real estate transactions.
- Streamlined property showings for better time management and increased potential sales opportunities.
- Negotiated successful contracts with attention to detail, ensuring favorable terms for clients.
- Built strong professional relationships with colleagues and clients, fostering a positive work environment.
- Developed comprehensive marketing strategies for property listings, resulting in quicker sales times.
- Organized open houses and private showings to effectively showcase properties to potential buyers.
- Consistently met or exceeded sales targets through diligent prospecting and lead generation efforts.
- Conducted thorough market research to accurately price properties and attract serious buyers.
- Collaborated with mortgage brokers, home inspectors, and other industry professionals to provide seamless transaction experiences for clients.
- Utilized social media platforms and online marketing tools to enhance property visibility and reach a wider audience.
- Assisted first-time homebuyers in navigating the complex buying process, leading them to their dream homes.
- Stayed up-to-date on current market trends and regulations, ensuring accurate advice for clients during decision-making processes.
- Prepared detailed comparative market analyses to help sellers determine appropriate listing prices for their properties.
- Demonstrated excellent problem-solving skills when addressing potential obstacles during transactions, securing successful outcomes for all parties involved.
- Facilitated smooth communication between buyers and sellers throughout the negotiation process, resulting in mutually beneficial agreements.
- Coordinated efficient closings by diligently tracking paperwork deadlines and maintaining clear lines of communication with all parties involved in the transaction process.
- Consistently received positive feedback and referrals from satisfied clients, contributing to a strong professional reputation in the industry.
- Maintained an organized and efficient work environment by utilizing advanced CRM systems for client management and task scheduling.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Advised and informed prospective clients on current market activities and conditions.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Presented purchase offers to sellers for consideration.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Reviewed and executed confidential documents, contracts and disclosures.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Education
Bachelor of Arts - Business Administration
Midland University
Fremont, NE05.1981
Skills
- Customer Service
- Needs Assessment
- Contract Negotiation
- Account Servicing
- Progress Reporting
Timeline
Account Executive
NEI Global Relocation
03.2011 - 02.2024
Realtor Sales Associate
Woods Bros Realty
02.1994 - 12.2010
Bachelor of Arts - Business Administration
Midland University
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