Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Judith Marlin

Visalia,CA

Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

7
7
years of professional experience

Work History

Bank Teller

Bank Of The Sierra
04.2022 - Current
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Educated customers on use of banking website and mobile apps.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Placed orders for customer checks and verified starting numbers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Barista

Starbucks, Barista
09.2021 - Current


  • Maintain organization and time management skills in order to complete order in a timely manner
  • Prepared espresso shots, and specialty drinks
  • Helped trained new barista in the work procedure and how the equipment worked
  • Controlled line and crowd with quick, efficient service.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Manager

Hollister Co
08.2016 - 07.2021
  • Decisions made based off business and what the stores goals are and guide associates accordingly to make those business goals
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Customer servicing to the maximum, being able to communicate effectively and respectfully with customers in order to ensure their business
  • Set up goals to establish a strong client base in order to meet/exceed daily sale goals
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.


Education

High School Diploma -

Redwood High School

Associates of Arts -

College of The Sequoias

Skills

  • Communication Skills
  • Strong leadership skills
  • Ability to work well under pressure
  • Quick learner
  • Marketing Strategies
  • Hiring and Onboarding
  • Partnership Management
  • Upselling Skills
  • Profit and Loss Analysis
  • Customer Service Delivery
  • Special Assignments
  • Customer Outreach

Languages

Spanish
Native or Bilingual

Timeline

Bank Teller

Bank Of The Sierra
04.2022 - Current

Barista

Starbucks, Barista
09.2021 - Current

Manager

Hollister Co
08.2016 - 07.2021

High School Diploma -

Redwood High School

Associates of Arts -

College of The Sequoias

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Judith Marlin