Judith Mascorro
North Richland Hills,TX
Summary
Dynamic professional with a proven track record at Sherwood Management, adept in basic accounting and exceptional problem-solving skills. Excelled in maintaining customer satisfaction and loyalty, significantly improving the recovery rate through effective negotiation and payment solutions. Skilled in sensitive information handling and customer interaction, consistently delivering results beyond expectations.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Access Dental
08.2010 - 03.2011
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Verify insurance.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Accounts
Sherwood Management
06.2003 - 09.2005
- Used [Software] and [Software] to keep accurate records pertaining to inventory and account notes.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Completed routine and complex account updates to resolve problems.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Developed and documented collection procedures and policies to comply with government regulations.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Generated and distributed monthly customer statements.
- Investigated customer credit references and approved credit lines.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Analyzed customer financial records to determine appropriate payment plan.
- Processed debtor payments and updated accounts to reflect new balance.
Education
No Degree - Medical Insurance And Billing
Everest Institute
Haltom City, TX05-2010
High School Diploma -
Manual Arts High
Los Angeles, CA05-2003
Skills
- Mail distribution
- Appointment confirmation
- Correspondence typing
- Departmental support
- Hospitality services
- Office supplies ordering
- Package and mail receipt
- Basic accounting
- Sorting mail
- Mail handling
- Filing and sorting
- Sensitive information handling
- Oral and writing communication
- Problem-solving skills
- Issue handling
- Hospitality best practices
- Scheduling appointments
- Verbal and written communication
- Call forwarding
- Customer assistance and interaction
- Filing
- Scheduling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Access Dental
08.2010 - 03.2011
Customer Accounts
Sherwood Management
06.2003 - 09.2005
No Degree - Medical Insurance And Billing
Everest Institute
High School Diploma -
Manual Arts High
Similar Profiles
Nataly CasmireNataly Casmire
Dental Assistant at Access DentalDental Assistant at Access Dental
Elton NdreuElton Ndreu
Dental Assistant at Access DentalDental Assistant at Access Dental
Kara CornfieldKara Cornfield
Dental Assistant at Access DentalDental Assistant at Access Dental